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DSL drops when it rains - Shop employee refused to help (o2 Home M FLEX)

  • May 20, 2026
  • 3 Antworten
  • 72 Aufrufe
Besucher:in

Hello. I don't speak German. Every time it rains, my DSL 100 Flex connection drops completely (it looks like a short circuit on the outdoor line). The internet already went down today. I went to the official o2 Shop today, but the employee refused to help me because I ordered online. I have my Auftragsnummer and 4-digit PKK code ready. Could an o2 moderator please open a support ticket and schedule an outdoor technician for me? Please send the appointment details via SMS only. Thank you!
edit o2_Solveig 20.05.2026, 20:06 Uhr verschoben von DSL → Englisch Community  

Lösung von schluej

Our english speaking support

We started our english speaking hotline to address your concerns regarding tariffs, ordered hardware or technical difficulties.

If you’re already using the Mein O₂ App, you can now contact our English support hotline directly from the App. You can access the hotline via Service→ O₂ Hotline

The direct route without the app is via the number 089 6666 300 81, our colleagues will gladly assist you. The opening hours are Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays.

3 Antworten

bs0
Legende
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  • bs0Legende
  • Legende
  • May 20, 2026

You will need to call technical support. It is not possible to report a DSL fault via the forum. Maybe a friend who speaks German can assist you with this and call on your behalf?

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    schluej
    Legende
    • schluej
    • Lösung
    • May 20, 2026

    Our english speaking support

    We started our english speaking hotline to address your concerns regarding tariffs, ordered hardware or technical difficulties.

    If you’re already using the Mein O₂ App, you can now contact our English support hotline directly from the App. You can access the hotline via Service→ O₂ Hotline

    The direct route without the app is via the number 089 6666 300 81, our colleagues will gladly assist you. The opening hours are Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays.

    Live long and prosper 🖖
    o2_Solveig
    • o2_SolveigModeratorin
    • Moderatorin
    • May 20, 2026

    Hello ​@Alex_377373 ,
    welcome to our o2 Community  😀
    I’m sorry to hear that your internet is down. 
    We are unable to log a fault report for landline contracts. 
    Please contact our English-speaking support team. 
    Our colleagues will log a fault report for you. 
    Kind regards, 
    Solveig 

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