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DSL drops when it rains - Shop employee refused to help (o2 Home M FLEX)

  • May 20, 2026
  • 3 Antworten
  • 26 Aufrufe
A
Besucher:in

Hello. I don't speak German. Every time it rains, my DSL 100 Flex connection drops completely (it looks like a short circuit on the outdoor line). The internet already went down today. I went to the official o2 Shop today, but the employee refused to help me because I ordered online. I have my Auftragsnummer and 4-digit PKK code ready. Could an o2 moderator please open a support ticket and schedule an outdoor technician for me? Please send the appointment details via SMS only. Thank you!
edit o2_Solveig 20.05.2026, 20:06 Uhr verschoben von DSL → Englisch Community  

3 Antworten

bs0
Legende
Forum|alt.badge.img+46
  • bs0Legende
  • Legende
  • May 20, 2026

You will need to call technical support. It is not possible to report a DSL fault via the forum. Maybe a friend who speaks German can assist you with this and call on your behalf?

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    schluej
    Legende
    • schluej
    • May 20, 2026

    Our english speaking support

    We started our english speaking hotline to address your concerns regarding tariffs, ordered hardware or technical difficulties.

    If you’re already using the Mein O₂ App, you can now contact our English support hotline directly from the App. You can access the hotline via Service→ O₂ Hotline

    The direct route without the app is via the number 089 6666 300 81, our colleagues will gladly assist you. The opening hours are Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays.

    Live long and prosper 🖖
    o2_Solveig
    • o2_SolveigModeratorin
    • Moderatorin
    • May 20, 2026

    Hello ​@Alex_377373 ,
    welcome to our o2 Community  😀
    I’m sorry to hear that your internet is down. 
    We are unable to log a fault report for landline contracts. 
    Please contact our English-speaking support team. 
    Our colleagues will log a fault report for you. 
    Kind regards, 
    Solveig 

    O₂ my Service - Service, wie du ihn willst-> https://hilfe.o2online.de/o2-news-3/o2-my-service-service-wie-du-ihn-willst-536715
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