Mac Adress change after router change

Hello, 

I changed my Vodafone DSL line to O2 Cabel and my connection was supposed to be activated on Monday 8th of June. I bought a router from ebay and I typed in my mac Adress on Monday, I called O2 and informed them and I waited for some hours for my router to be activated. It turned out that the router I bought was used by Vodafone and it was a rental. The next day I bought a "clean" router from amazon and directly called O2 to change my mac Adress. They guy from support told me it might take up to 4 hours or maybe even 24h. It's been 4 days since that and I still have no internet!!!I am calling every morning and asking if my mac address have been changed, to which I get the answer that "it has been passed to vodafone and that it should take 4 hours or a day or whatever. Some told me that they put me on priority list (whatever that means), yesterday they told me that it is scheduled to be activated between 16:00 - 20:00. But guess what... Nothing happened!!! I've been waiting for a week now for nothing, weekend is coming and I would like to use the Internet connection that I'm paying for... Please somebody do something about it, this is crazy! 

o2_Giulia, 12.06.2026, 13:53: verschoben von DSL, Kabel & Glasfaser zu  English O₂ Community: Broadband & Landline