Skip to main content
Warum O2
Warenkorb
 Service
Frage

order status

  • April 26, 2026
  • 4 Antworten
  • 30 Aufrufe
Q
Besucher:in

I wanted to know my order status about the o2 home M that i ordered last 25. 03.2026.  The technician was here last friday, 24.04.2026. The technician was already done connecting from the basement to our apartment but he was saying that there is a connection problem within the building to the street.   

 

And also, would like to ask about the router, which is also included in my order, because it did not arrived yet.  I cannot trace it since the auftragsnummer  that i have  says that it is invalid. 

 

I hope you can help me with this. 



Edit o2_Daniela 27.04.2026 moved from DSL, Kabel & Glasfaser: Router, Software, Internet & Telefonie to English o2 Community: Broadband & Landline

 

 

 

Jjunio

    4 Antworten

    Bumer
    Legende
    • BumerLegende
    • April 26, 2026

    There's no delivery status for the router. Have you received confirmation of an activation date?

    Q
    Besucher:in
    • Qwerty0987
    • Autor
    • Besucher:in
    • April 26, 2026

    Unfortunaley, i haven't received any confirmation yet. 

    Jjunio
    Bumer
    Legende
    • BumerLegende
    • April 26, 2026

    Wait for that.

    o2_Daniela
    • o2_DanielaModeratorin
    • Moderatorin
    • April 27, 2026

    Hello ​@Qwerty0987 

    welcome to the o2 Community, and thank you for reaching out to us 🙂

    Great that Bumer has already replied to you here – thank you 🌸
    At the moment, your account is not linked to your contract within the Community. Because of this, we unfortunately do not have access to your customer or order details and are unable to check the status of your request directly.

    In this case, we kindly ask you to contact our telephone customer service. They will be able to review your order in detail and provide you with all relevant information🙂

    Best regards
    Daniela

    Hat dir eine Antwort weiter geholfen? Perfekt, dann markiere diese bitte als "Lösung", damit hilfst du auch weiteren Leuten. :-)
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica