Skip to main content
Warum O2
Warenkorb
 Service
Frage

O2 home S50 flex internet issue

  • May 21, 2026
  • 2 Antworten
  • 16 Aufrufe
Q
Besucher:in

Hi O2 team, 

I’m facing important internet connection problem with the O2 home S50 flex, my address on the 4G/5G check report that everything is fine on the website, but while using it i can barely make an internet search. I haven’t been able to use the internet provided by the box since the acquisition and wanted to check if there is any solution other than cancelation. I have tried to move it around i the appartment and almost no impact.

Let me know if there is any helpful info i can provide to you.

Thanks a lot for your help,

    2 Antworten

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • May 21, 2026

    Hello ​@Quentin_21,

    welcome to our o2 Community 🙂

    I could check your area, our net is indeed without restrictions or disturbances.

    It might be structural restrictions or a disturbance not yet reported with our technical department, it might be the router. 

    To test the latter, you can switch the SIM from the router to your mobile phone to see if there is a change with the reception of 4G/5G.

    Also you can report the bad reception with our technical department for your address and the number of your home S50 (you find the number in your monthly bill) via our live check.

    Please keep us updated here 🙂

    Best Regards

    Gerrit

    Q
    Besucher:in
    • Quentin_21
    • Autor
    • Besucher:in
    • May 22, 2026

    Hi Gerrit, 

    My area is frankfurt bornheim, fechenheimer strassse. 

    It seems to have good connectivity from the different test i saw. 

    I will test with the SIM, but i also face issue on my phone with the O2 5G..

    Let me know if you see anything particular on this adress

    Best Regards,

    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica