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Direct Debit Mandate

  • April 24, 2026
  • 2 Antworten
  • 9 Aufrufe
A
Besucher:in

Hello everyone,


I have now received another letter asking me to urgently confirm the SEPA direct debit mandate. When I use the link provided, I’m told that it has already been confirmed. 

So can I just ignore these letters?

Thank you in advance

2 Antworten

Bumer
Legende
  • BumerLegende
  • April 24, 2026

Correct, you can ignore it. You'll receive the prompt a total of 3 times. After that, it will stop.

    o2_Bianca
    • o2_BiancaModeratorin
    • Moderatorin
    • April 25, 2026

    Hello ​@Akshat Bhat,
    please accept my apologies for sending this request again. I’ve checked your customer account and can see that the mandate is already active and doesn’t need to be resubmitted. If you have any further questions or need assistance, please let us know here again.
    Kind regrads, Bianca

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