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Direct Debit Mandate

  • Apr. 24, 2026 9:37 AM UTC
  • 2 Antworten
  • 51 Aufrufe
Besucher:in

Hello everyone,


I have now received another letter asking me to urgently confirm the SEPA direct debit mandate. When I use the link provided, I’m told that it has already been confirmed. 

So can I just ignore these letters?

Thank you in advance

Lösung von Bumer

Correct, you can ignore it. You'll receive the prompt a total of 3 times. After that, it will stop.

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2 Antworten

Bumer
Legende
  • BumerLegende
  • Lösung
  • Apr. 24, 2026 9:41 AM UTC

Correct, you can ignore it. You'll receive the prompt a total of 3 times. After that, it will stop.

    o2_Bianca
    • o2_BiancaModeratorin
    • Moderatorin
    • Apr. 25, 2026 9:55 AM UTC

    Hello ​@Akshat Bhat,
    please accept my apologies for sending this request again. I’ve checked your customer account and can see that the mandate is already active and doesn’t need to be resubmitted. If you have any further questions or need assistance, please let us know here again.
    Kind regrads, Bianca

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