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Kündigung

  • June 10, 2026
  • 4 Antworten
  • 32 Aufrufe
A
Besucher:in

Ï resigned my home internet contract online on 03.03.2026.

I noted today on 13/06/2026 that on my bank account the monthly payement is still on going.

I received a letter of confirmation by email of my resignation on 03.03.2026.

I would like a refund of the undue amount, what should I do know? 

Best Regards.

    4 Antworten

    Bumer
    Legende
    • BumerLegende
    • June 10, 2026

    You didn't receive a confirmation on the same day, but rather an automated acknowledgment of receipt. Your cancellation likely wasn't processed due to incorrect details?

    A
    Besucher:in
    • Alladdin
    • Autor
    • Besucher:in
    • June 10, 2026

    yes exactly. but it is not fair, I have only 1 contract with O2 and only 1 at this adress. So Just did it again now. Any chance to get refund?

     

     

    Bumer
    Legende
    • BumerLegende
    • June 10, 2026

    You can request this in writing. o2 recommends using the contact form.

    https://www.o2online.de/service/kontaktformular/

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • June 11, 2026

    Hello ​@Alladdin,

    welcome to our o2 Community 🙂

    In March your number given in the cancellation form could not allocated to your contract, so the cancellation could not  be set and you were informed by letter about this.

    Now I see that the cancellation is set and you will be receive a confirmation by e-Mail in about 2 weeks.

    Best Regards,

    Gerrit

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