English O₂ Community

Hello.I received the Fritzbox from O2 for DSL connection. I have set it up. The problem is when I am trying to connect my cellphone via wifi it is asking for Sign in and  during sign in it is mentioning ‘ Bitte wenden sie sich an den telekommunikationsanbieter Ihrer wahl. Geben sie dort die nachfolgend aufgeführte Vorwahl und Leitungs-ID an, um Ihren Anschluss ggf. ohne Technikerbesuch bereitzustellen.’Can I activate it somehow or do I have to wait for technician visit? edit o2_Solveig: verschoben von Router → English o2 Community: Broadband/DSL

Dear O2 team Team, I have been using a prepaid sim for one year. Now, I have got a contract for O2 with Samsung mobile. I want to ask that is it possible to transfer my contract to my old O2 prepaid number because I have given this number everywhere and I don’t want to switch the number or continue using two sims from O2.Moreover, I have received a message from O2 that your prepaid sim will be blocked I will not recharge the balance before 23rd December. That balance will be of no use for me because I already had a contract. Is there any way to recharge a balance of 1 or 2 euros to keep my old sim active?Your response will be highly appreciated.Regards, Muhammad WaseemXXXXXXXXXXXXXX edit o2_Tobias: out of data-security reasons prepaid-number deleted. Please be aware of the fact that this is a public forum.  edit o2_Tobias: thread moved to a new thread

Hi, my contract will end 14.02.2022 and I don't want to extend my contract. The best option for me is change from post to prepaid, but it is not necessary, I can change provider. How to do that?Can you explain me procedure how to do that, both options, step by step. thanks in advance,Jasmin edit o2_Tobias: moved from o2 Mobilfunk: Vertrag & Tarife to our English Community

  Hi team I just ordered the Apple iPhone 11 Pro without 02 tariff (  SIMCard ), so I have a question about the contract This is the order number I received from O2  -  WSHXXXXXXX 1. Should I take an O2 SIM (O2 tariff) with this deal because  I am currently using my office SIM, so now I don't need a new tariff or SIM from O2? (only phone contract is required) 2.Is the contract valid without an O2 SIM? 3. The contract period is 24 months so should I send an email to cancel the contract after 24 months ?     edit o2_Tobias: order-number of your device deleted as this is a public forum

Hello, I am using O2 DSL connection currently. Will be moving to new house on October 1st, Can you let me know if my current O2 connection/contract can be transferred to new address?I checked this url: https://www.o2online.de/edsl/move/addressthere are 2 options, Bestehende Vertragslaufzeit behalten Neue 24 Monate Vertragslaufzeit abschließenI would like to use option 2 (new contract without moving fee)In such case, How Can I terminate my current connection and get new one in my new address?

Hey,I want to cancel my o2 mobile contract, i sent a email to impressum@cc.o2online.de, they are asking me to send these,- the de-registration confirmation for your previous place of residence- the registration certificate for your new place of residence abroad- As an alternative to the registration certificate, a confirmation from your employer or landlord- Your consent to the invoicing of the basic fee of 3 months (total EUR 89.97)I have no problem with the basic 3 month fee and give my consent to it.I have moved to my country where i am a citizen and do not plan to come back to Germany in the future, unfortunately i moved back home on 1st August 2021 in a hurry due to health issues in the family so i could not deregister and do not have certificate needed.I have my Flight tickets, my boarding passes and a letter from my landlord which states that i have moved out of the country, along with this i can send you a letter from the housing society which proves my residence here at home.P

HalloI have a little problem.  I have to pay 97e even if I canceled my pripeid number 2 months ago.  Please what's the problem??Customer numer is xxx and my main numer is xxxThanksIlija IlicEdit by o2_Andrea: Datenschutz - persönliche Daten entfernt

I’m constantly losing LTE signal, and because O2 turned off 3G, I have no connection with Internet for most of the time. This is riddiculous, I use my mobile mostly for mobile Internet, and for now it’s almost useless. This is net status, which I see the most. I live in 47623. Please tell me, if your network coverage is so weak, or it’s a problem with my SIM card, or phone.Thread relocated to English Mobile - o2_Antje

I have an order here from early October and it still hasn't been delivered. Could you please let me know the status and when it will be delivered? Then today I suddenly received an email that my order has been cancelled! Really? I've been waiting for it for 16 days now!  edit o2_Solveig: verschoben von Mobilfunk → english o2 Commmunity

Hello, I have problem with 5G network connection on my I phone 13 mini. I’ve turned on all what’s necessary on my phone and in app is all 5G active, but still don’t have it (just LTE).Can you help me to solve this?Tnx in advance  edit o2_Tobias: title modified for better search

I had ordered the Pixel 6 on 21/10/2021. And the order status is still pre-order. It has been more than 20 days and there is no update on the order status or the Shipping. Can I please get some information on this, as it is becoming ridiculous now! (Thread moved to our english community, o2 Michi)

Hello,So I have pre-ordered a pixel 6 on contract for my girlfriend. And the delivery was shows as November 15th and we were unsure of where we would be so we gave cousin's address and now that he won't be at home next week, I called customer service to ask if it was possible to change the delivery address as we shifted to new house near by cousin's past week. For which he answered okay and started working on it and then he was mentioning I'll re-order and then I said no no don't re-order as it is pre-order we have a offer on it and we don't want to loose it and mentioned that it was the reason why we ordered the phone and then he realised his mistake and he asked me to wait a minute and re-routed call to another person who cut the call as soon as I was mentioning it. And then when I checked the status of order it is mentioned as cancelled. And it was without my consent and I called them later and asked and they said they'll ask the logistics to deliver the phone with same order number

Hello, I recharged yesterday at EDEKA my prepaid sim card with 15 euros, a German speaking person help me activate the amount. I received confirmation by SMS of activation but internet is not working. I do not speak German, how can I make internet work? thanks in advance Edit by o2_Tatjana: moved thread to an other category

I have been using wireless O2 homespot connection as my previous apartment didn't have the required line connection. Now I have moved to a new apartment, just 2 kilometers away from my previous apartment, where DSL connection is feasible. I would like to know how can I change my contract from o2 homespot to the O2 DSL connection.Edit o2_Larissa: moved to English o2 Community: Broadband / DSL

Hello,So today the 2nd time Telekom Technician came by. (most probably the Lines man) and no internet connection still.It’s already been a month since my order but 2 weeks since the last Telekom Visit. Theoratically it would have been instant with the Line-ID.Every time I speak I tell them they don’t need to send a Telekom Technician I have my line-id ready. (Cause the DSL Connection display’s it right away as soon as router is connected). They keep asking the Port Number.The line-man comes says nothing comes up (of course nothing will come up the line is already connected). But none of them have really bothered to check the DSL TAE at home but keep checking the APLs.         Is this lack of information in O2 or Telekom that connections can be remotely activated with this information or not a practice?Today I spent 3 hours trying to reach the Activation team, but nobody speaks English which is a shame. I am still wondering how long I have to wait for the ignorance of information?note:

I buy data in Germany ready for my trip to Barcelona, but when I arrive it doesn’t work.  So the money is wasted. I have tried every possible setting on the phone but nothing. What can I do?Thank you in advance! :)

Hi! After 3 weeks of fighting with 02 customer service where your employees are HANGING UP ON ME just because I asked them if they speak english I dont have any words for you. I was living in Paris, London, Graz - everywhere to take an internet took me all together 2 days MAX and with you is an overwhelming problem that does not stop. Crazy, you are really the worst service and provider. And PLEASE FOR GODS SAKE - employ english speaking people. I dont understand how are there still people who dont speak english and especially in an international city as Berlin. Regarding my problem: we ordered an HOME BOX FLEX M SIM CARD. It came after a week waiting and we tried to activate it but after 3 days of calling customer service we got an info that there is some mistake in your system and that you will send a new temporary card (S free) that we can use until you fix the problem. We finally received another card and surprisingly again - we could not activate it. I tried again with the hotline

Hi, I ordered a mobile phone “ SAMSUNG GALAXY S21 5G 256GB, VIOLETT “ and i receive it on the 22th of last September, my question is that i don't know how to make the monthly payment for the phone. The amount was not taken from my bank account until now, i cant even revive the invoice, i don't see my order in my O2 account. I don't have an o2 sim card i just ordered the phone to pay it in settlements. Best Regards,ElafEdit o2_Larissa: moved to English o2 Community: Mobile

Hello,I would like to transfer my current mobile number from o2 prepaid to another network for my new contract. Can you please release my number 0176******03 for porting immediately? I have already kept 30 euros in my prepaid balance for the transfer fee. Thanks in advance.Edit o2_Larissa: moved to English o2 Community: Mobile

Hello,  I got o2 home spot unlimited data and 50mbps speed. Unfortunately from the beginning it doesn’t have such speed. Very slow average 2 -6mbps. Router shows good signal strength. If I reset the router it little bit increase the speed around 10-12 mbps but after few time it backs to slow. I called so many time o2 customer support but I didn’t get answer. Could you please give me contact email to write. If they don’t help I want to cancel this contract. Thanks plz helpEdit o2_Larissa: moved to English o2 Community: Mobile

Hello,I’m trying to take my number from o2 to Vodafone, but I couldn’t find porting declaration form in Meine o2 web page. I have a prepaid sim card with no contract. Can you help me port my number please. Thank you,Sandeep edit o2_Solveig: verschoben von Prepaid- > English o2 Community: Mobile

Hey community, I posted a while ago but I still need to port my number and am not having any luck!  I’d rather not have to call the hotline as I already topped up enough for the port to happen.    thanks :)

Other than fronm the Portal, where or how else can I access my SIP data (SIP username & SIP Password)?On my Portal, theis grayed out. And all tell me thats wheere I should find my data. PS, I also did not receive the data with the Welcome letter!I have called the support more than 10 times, I have been forwarded from one person to the other un unfortunately at the end, someone puts me on hold just hangs up.  

Hello, I currently live in Germany and have had O2 for the two years I have been here. Recently in May 2021 I flew back to the States. When I returned I was no longer able to receive calls or conduct outgoing calls. I am still able to receive and send text messages (SMS). I tired taking out my SIMS card and putting it back in my phone. That still did not work.

Hi thereMy Wifi has been very unreliable over past 3 weeks.In the Homespot application, I clicked on “Optimize”.An analysis revealed that the Channel 13 is the most optimal, while I´m currently on channel 11.How can a change the channel to 13? o2_Tobias: moved from o2 HomeSpot to our English Community (mobile)