I ordered a DSL internet service online in Feburary 2022. The contract has been activated from 01 March, 2022.Owing to unclear reasons, I cannot receive the router. I received the email to notify the shipment of the router, but I cannot receive it. The postman reported that I may have moved out and I received a letter from KVR to confirm my residence.
I have tried to solve the problem through Customer service many times, and I also asked my German colleague to contact the Customer service, however, all attempts have failed. It has wasted a lot of my time, and I just want to cancel the contract as soon as possible.
Moved to Englisch Community / o2_Antje
Lösung von blablup
The o2 my Home offers do not include a router. If you have problems receiving DHL packages, e.g. because your name was not attached to the bell plate and mailbox, you can simply buy a VDSL router at retail.
With respect to a cancellation, the terms of the contract are as follows:
Laufzeit / Kündigung Verträge ohne vereinbarte Mindestlaufzeit laufen auf unbestimmte Zeit und können jederzeit mit einer Frist von 1 Monat gekündigt werden. Verträge mit einer vereinbarten Mindestlaufzeit können mit einer Frist von 1 Monat zum Ende der Mindestlaufzeit gekündigt werden. Erfolgt keine fristgerechte Kündigung, verlängert sich der Vertrag nach Ablauf der Mindestlaufzeit automatisch auf unbestimmte Zeit und kann dann jederzeit mit einer Frist vom 1 Monat gekündigt werden.
This means that if you have a contract with a minimum term of 24 months, you can only terminate this contract with effect to the end of these 2 years.
I ordered a DSL internet service (no period limit) online in Feburary 2022. The contract has been activated from 01 March, 2022. Owing to unclear reasons, I cannot receive the router. I received the email to notify the shipment of the router, but I cannot receive it. The postman reported that I may have moved out and I received a letter from KVR to confirm my residence.
I have tried to solve the problem through Customer service many times, and I also asked my German colleague to contact the Customer service, however, all attempts have failed. It has wasted a lot of my time, and I just want to cancel the contract as soon as possible.
Please tell me the detailed process to cancel the contract.
The o2 my Home offers do not include a router. If you have problems receiving DHL packages, e.g. because your name was not attached to the bell plate and mailbox, you can simply buy a VDSL router at retail.
With respect to a cancellation, the terms of the contract are as follows:
Laufzeit / Kündigung Verträge ohne vereinbarte Mindestlaufzeit laufen auf unbestimmte Zeit und können jederzeit mit einer Frist von 1 Monat gekündigt werden. Verträge mit einer vereinbarten Mindestlaufzeit können mit einer Frist von 1 Monat zum Ende der Mindestlaufzeit gekündigt werden. Erfolgt keine fristgerechte Kündigung, verlängert sich der Vertrag nach Ablauf der Mindestlaufzeit automatisch auf unbestimmte Zeit und kann dann jederzeit mit einer Frist vom 1 Monat gekündigt werden.
This means that if you have a contract with a minimum term of 24 months, you can only terminate this contract with effect to the end of these 2 years.
I merged your twi threads into one so we all will have a better overview over answers and questions :-)
Sorry to hear there seemed to be issues with sending a router to your address. Were you maybe already in touch with our customer service to find a solution for this? :-)
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