Invoice

A new contract does not replace an existing one. You would have to terminate the old one to the end of the term to stop paying for it.

But it did. In the phone call when the o2 service called me and notified me about the END of my contract, they offered me a new one. So it doesn't make sense why should I pay so much money. Can you please explain why this heppened since my old one ended? 

Did you get a new SIM card and a new telephone number? In that case you have two contracts. Or was your existing contract extended? o2 don't usually call customers in the situation you describe, but rather if they have terminated the contract or to sell them additional products.

It's the second case. I completed my first contract and they offered me a new one with different data and different invoice.

Could it be that the new contract started in the middle of a billing period? In that case in the first invoice after the change you would pay for both tariffs pro rata and then from the next month just for the new tariff. Please have a close look at the invoice and the billing period for each entry.

I will do that.

Thanks for the help and I appreciate your quick response.

Dear @Eva Douse ,

welcome to our o2 community. 🐞

Have you been able to look at your billing information? What does your rate information email say that you received from us?
Unfortunately, I can't look at your data because your community account is not connected to a dataset.

Thanks to @bs0 for your support.

Kind regards,

Andrea

That's my invoice from the last month.

Is that gives any help to check why it's overcharged?

Edit by o2_Andrea: Rufnummern entfernt - Datenschutz

Don't post personal information on the Internet! 

You have two contracts with two different numbers, both of which already existed. Did you maybe intend to terminate one and extend the other? One contract still has 12 months to run, the other could have been terminated with one month's notice to June 2022.

What did you want to happen to your contracts?

@bs0  der 2. mit der -900 wurde grad um 24 Monate verlängert. Diese VVL müsste erst widerrufen werden, um monatlich kündbar zu sein. 

@Bollermann Ja, deswegen schrieb ich "could have been". Leider blicke ich noch gar nicht durch, was die TE eigentlich möchte. Von einem zweiten Vertrag hat sie ja bisher gar nichts erzählt, und beide gibt es schon länger.

@bs0  evtl aufgrund des myDATA Unlimited Packs von 39,99€ zum Unlimited smart... Und der Tarifzuschlag vom Handy vor der VVL 

Das könnte die höheren Kosten erklären. 

Und die Rufnummern sind immernoch öffentlich. 

Dear @Eva Douse ,

for me your invoice look like you ordered a new contract the o2 Free unlimited smart and and the minimum term of your o2 Free L has expired. The first 24 months have ended, but it was not cancelled and therefore continues as a monthly cancellable tariff (without discounts if you had any before). On the last page at the bottom right, next to "latest cancellation received", you will see the cancellation date if the contract had been cancelled.

Should we take a deeper look? Then we have to get in contact by pivate message? Shall we send one to you?

Kind regards,

Andrea

Please do. You can send me privately of course. I would love to clear this out as soon as possible. Thank you for your help.

I also have the same problem. I pay more than the said amount. And the problem is the receipt os auf deutsch so I don’t understand it.

Hello @Eva Douse , 

you will get a private message from o2_Support shortly.

Also hello to @heisen12 ,

welcome to our community! 😊

Can you explain what was agreed upon in your contract?

Do you have one tariff or several?

Together we will find a solution. 

Best regards, 

Manuela

Hello and Thank you for your welcome and your support.

I have 2 tariffs, each of them connected with a smartphone and of course 2 separate phone numbers. But,

The one of these two numbers,  was supposed to be 50 euro per month, but when my contract is finished, I got a call from an o2 employee who offered me another contract with less monthly payment.

When I asked the employee why I'm getting pay more per month -before we agreed to the contract- he told me is because the contract finished and I was being charged "whatever I was spending".

The point now is: after we agreed to the contract and he recorded my agreement, I was charged much more than what I was paying before.

I don't know why! Neither I understand if that was for just one month or it will continue. I need an explanation please.

Another problem came up today, where from my bank account they withdrawn for a second time in June, the monthly payment of 52 euro for my OTHER o2 number. Please I need a reasonable explanation and a refund for that.

I look forward hearing from you soon. 

Thanks in advance.

Can u pm me so i can send it privately my receipt? Cause i have trouble with this. I havent gone to the shop because i have work and the shops number is not answering my call.

I don't know why but even though I received the private message from @heisen12 , I couldn't reply. Maybe some error or something like that. Please if you could privately send me an email, we could communicate better.

Thank you.

it is auf deutsch so I didnt understand it well. they give me 2 simcards with different numbers. i told them that i dont need 2 but they give me 2 simcards. and now im paying more to what i know. i will send the receipt here and the o2 app i saw receipts that I dont understand that cost more than 8,000 euro which i really dont understand. 

kindly pm me so o2 manuela so i can send the receipts. thanks

I still haven't received any privately message from any service employee. Can you please hurry up so we can clear my problem? I really can't afford to lose money like that.

Thank you

Hello @Eva Douse , 

you will get a private message shortly.

Hello @heisen12 ,

if the contract was made in an o2 Shop it is important that you go to them again for clarification.

We cannot change anything on the contracts that were made in the shops I´m very sorry.

If you want to I can take a look in the contracts nevertheless and can explain everything to you if things are unclear right now.

You will also get a private message shortly.

Best regards, 

Manuela

Hi @Eva Douse , 

I wanted to write you a message but I can see that I already wrote a message about 5 days ago, did you recveive it?

Please take a look in your private messages.

Best regards, 

Manuela

I tried to answer you but the keyboard doesn't let me. Like it has some kind of error. I can receive the messages but I can't reply. Is it possible to send me a phone number or an email privately so I we can communicate this way?

Thank you