Invoice

A new contract does not replace an existing one. You would have to terminate the old one to the end of the term to stop paying for it.

Did you get a new SIM card and a new telephone number? In that case you have two contracts. Or was your existing contract extended? o2 don't usually call customers in the situation you describe, but rather if they have terminated the contract or to sell them additional products.

Could it be that the new contract started in the middle of a billing period? In that case in the first invoice after the change you would pay for both tariffs pro rata and then from the next month just for the new tariff. Please have a close look at the invoice and the billing period for each entry.

Dear @Eva Douse ,

welcome to our o2 community. 🐞

Have you been able to look at your billing information? What does your rate information email say that you received from us?
Unfortunately, I can't look at your data because your community account is not connected to a dataset.

Thanks to @bs0 for your support.

Kind regards,

Andrea

Don't post personal information on the Internet! 

You have two contracts with two different numbers, both of which already existed. Did you maybe intend to terminate one and extend the other? One contract still has 12 months to run, the other could have been terminated with one month's notice to June 2022.

What did you want to happen to your contracts?

@Bollermann Ja, deswegen schrieb ich "could have been". Leider blicke ich noch gar nicht durch, was die TE eigentlich möchte. Von einem zweiten Vertrag hat sie ja bisher gar nichts erzählt, und beide gibt es schon länger.

Dear @Eva Douse ,

for me your invoice look like you ordered a new contract the o2 Free unlimited smart and and the minimum term of your o2 Free L has expired. The first 24 months have ended, but it was not cancelled and therefore continues as a monthly cancellable tariff (without discounts if you had any before). On the last page at the bottom right, next to "latest cancellation received", you will see the cancellation date if the contract had been cancelled.

Should we take a deeper look? Then we have to get in contact by pivate message? Shall we send one to you?

Kind regards,

Andrea

I also have the same problem. I pay more than the said amount. And the problem is the receipt os auf deutsch so I don’t understand it.

Hello and Thank you for your welcome and your support.

I have 2 tariffs, each of them connected with a smartphone and of course 2 separate phone numbers. But,

The one of these two numbers,  was supposed to be 50 euro per month, but when my contract is finished, I got a call from an o2 employee who offered me another contract with less monthly payment.

When I asked the employee why I'm getting pay more per month -before we agreed to the contract- he told me is because the contract finished and I was being charged "whatever I was spending".

The point now is: after we agreed to the contract and he recorded my agreement, I was charged much more than what I was paying before.

I don't know why! Neither I understand if that was for just one month or it will continue. I need an explanation please.

Another problem came up today, where from my bank account they withdrawn for a second time in June, the monthly payment of 52 euro for my OTHER o2 number. Please I need a reasonable explanation and a refund for that.

I look forward hearing from you soon. 

Thanks in advance.

I don't know why but even though I received the private message from @heisen12 , I couldn't reply. Maybe some error or something like that. Please if you could privately send me an email, we could communicate better.

Thank you.

kindly pm me so o2 manuela so i can send the receipts. thanks

Hello @Eva Douse , 

you will get a private message shortly.

Hello @heisen12 ,

if the contract was made in an o2 Shop it is important that you go to them again for clarification.

We cannot change anything on the contracts that were made in the shops I´m very sorry.

If you want to I can take a look in the contracts nevertheless and can explain everything to you if things are unclear right now.

You will also get a private message shortly.

Best regards, 

Manuela

I tried to answer you but the keyboard doesn't let me. Like it has some kind of error. I can receive the messages but I can't reply. Is it possible to send me a phone number or an email privately so I we can communicate this way?

Thank you