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internet is VERY SLOW…

  • 25 November 2021
  • 8 Antworten
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M
Rang

Hi Team,

I am a Pre paid user since 2021.

During last few weeks , the internet speed has dropped to 0,1kb/s - 1,5mb/s which is completely absurd. Upload speeds are reaching in the best case speeds of 7-8Mbps. This degraded connects does not even allow me to have a video conference! Even disconnecting all devices that are connected to the home spot is not enough. 

What is the solution for this? Will the connection improve at any moment?

Regards,

 

edit o2_Tobias: moved from o2 Mobilfunk: Vertrag & Tarife to our English Community

icon

Lösung von Hi40 17 June 2022, 15:52

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8 Antworten

M
Rang

Are you kidding me right now? How is this possible…

 

o2_Jessica
Benutzerebene 7

Hello @Mefiu4k,

welcome to our English o2 Community :blue_heart:
Thank you for your request.


Perhaps it was a display error? How is the display in your consumption overview now?

Have you already checked the live check to see if a malfunction at your location might apply to the observed restrictions? More information about that you can find here:

Kind regards
Jessica :nerd:

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
H
Rang

Hallo,

I have same problem. My internet is very slow and bad ( Grow o2 Vertrag) around 1 mbs while it supposed to be 300mbs !!!!

I am very frustrated. 

Could someone help? 

Thanks in advance

HI

 

o2_Kurt

Hi @Hi40 ,

 

thanks for the Screenshots! Does this error persist when you’re in a different part of your city? If so, are these speeds shown the maximum you’re receiving? I’ve reset your data volume, please try if you’re now reaching a higher bandwith. If that didn’t work, please let us know here.

Best regards,
Kurt

Signatur :)
H
Rang

Hi Kurt,

Thanks for your assistance.

Yes the speed is now better not 300mbps but ( 15 mbps ) screenshot 👇.

But i didn't know what happened to my data volume!!

I don't know now how much do i have now and when would the be recycled. 

I also didn't get what the poped message in top my o2 app mean!

Could you please help by explaining?

Thanks a lot again

😌

o2_Kurt

Hi @Hi40 ,

 

the message on top is the result of me reseting the data volum. The idea was to check if any barring is in place.

It says:

“Changes successful. You can use your full data volume again for the rest of this period.”

Your next data volume period starts tomorrow, you’ll then be back to 40 GB available.

Does the speed still hold up in different places? Would you mind telling us in which city you’ve experienced those speeds?

Best regards,
Kurt

Signatur :)
H
Rang

Hi Kurt,

thanks a lot for clarifying. So regarding the speed now it still around (19 till 23 ) mbps but it is enough for me. 

Right now i am in a city in north it called Heide ( Schleswig Holstein state) visiting my brother. I was yesterday in Hamburg also and checked the internet it was cool.

Thats all frm my side and i wish you a very nice sommer with 9€ ticket 🙋

o2_Kurt

Hi @Hi40 ,

 

that’s great to hear! Thanks, all the best for you, too - enjoy your Summer 😊

Best regards,
Kurt

Signatur :)

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