Hi @DeutschlandtoDuitsland, 

I welcome you to our English Community. Nice to meet you here. 

If you like to check your balance, just press this short-code: *105#

With the short-code *104# you have the possibility to deactivate your pack to the end of the 28-days-duration. 

I hope that this information is helpful for you. 

Loving greetings,

Tobias

Hi @o2_Tobias ,

Thank you for your answer. I appreciate your help. I was able to deactivate my pack successfully. I do still have some balance left on my account. Since I am no longer in Germany, I would like to have that refunded. Is there any way to achieve that?

Cheers,

DeutschlandtoDuitsland 

Hi @DeutschlandtoDuitsland, 

nice that you were already successful to deactivate your pack. 

I regret that you like to terminate your prepaid-card. 

You have the possibility to use this form in order to get your refund back: Pay back remaining amount to your private bank-account

After you have filled out this form, send it to the address mentioned on the form. Within approx. 2 weeks, you will receive your money on your bank-account. 

Loving greetings,

Tobias

Hi @o2_Tobias ,

Thank you.

Hi @DeutschlandtoDuitsland, 

nice that I was of help to you. 

If you have any further questions, just feel free to contact us here in our Community. 

Please have a look also to the other areas of our Community. 

Loving greetings,

Tobias

The right USSD Code is *101#, not *105#

USSD Code *105# is only usable in old basic tariffs to check the bonus credit, (o2 Loop S/M/L)

Hi @tearsbeforecrying, 

thanks for the correction. 

Loving greetings,

Tobias

@o2_Tobias  I have a additional prepay sim. I wanted to print out the form . But I can not get your hyper link to open .  This is the error code “{"timestamp":{"$Date":"2022-06-16T13:54:03Z"},"status":500,"error":"Internal Server Error","message":"","path":"/blueprint/servlet/resource/blob/70982/7b5a4ca797a290f9c788f92838aedb9f/prepaid-guthabenauszahlung-download-data.pdf"} “

o2 prepay has booked out twice once from my bank konto and once from my PayPal konto.

So I have now over paid.

Nice greetings 

@justcrosby : You will find all documents here: https://www.o2online.de/service/downloads/formulare/

Here is the document you ask for: https://static2.o9.de/resource/blob/70982/fcd6684d336033482d683be29e7319ba/prepaid-guthabenauszahlung-download-data.pdf

But(!):

The credit can only be repaid if the o2 prepaid card is canceled using this form. A partial payment or a payment without notice is not possible.

Dear @justcrosby ,

welcome to our communty.

As @tearsbeforecrying mentioned correctly, you can only get the money back to yout bankaccount if you cancel the prepaid card, otherwise it remails on your account and you can use it for the next chargings.

Kind regards,

Andrea