My Internet is not working (DSL)

@Dj9p Please try to make tom a dsl pre ticket over the dsl app. You must  confirm this pre ticket over phone. Please ask for english operator.

https://hilfe.o2online.de/english-o2-community-43/how-to-create-a-technical-error-ticket-for-v-dsl-line-at-o2-510083

The problem is that i am not using O2 homebox or Fritz box router. So this app wouldn't work.

Thanks for the help though

@Dj9p what kind of router you use?

It's from ZyXEL. I am using it since last 1 and half year. It was working fine untill last month.

Suddenly the internet went down. To be precise on the 1st of this month

@Dj9p what Zyxel? It supports vectoring?

It is ZyXEL Speedlink 5501. Yes it supports the VDSL

Currently the DSL as well as internet is shown disconnected of I open the setup 

@Dj9p what is the Status from the DSL led? Flash or completely out?

It's Flash. Blinking regularly

And the internet led is completely out

Hi @Dj9p,

is your DSL-connection working again? I hope our technical department could help you to solve the issue.

If you have any further questions, please do not hesitate to contact our English community.

Loving greetings,

Tobias

I got home yesterday i find out my internet wasn't working so i call o2 hotline and i received a tiicket number 

Hi @Velly51 thanks for writing us here in the community. Please feel welcome 💙

When you allready received a ticket number, than our technicians are allready informed and will help you. 
Is there anything we can do for you?

kindly regards
Michael

How will the technicians come and fix it

Hello @Velly51,

after opening a trouble ticket for your DSL connection several tests will take place. If the result of such a test would be that a technician is necessary to resolve the issue you will recieve a SMS asking you to call our technical service. You will then have the possibility to arrange a date and timeframe at which the technician will have a deeper look at the DSL connection. Even so an apointment is mae it does not autmatically mean that the technician will have to come into your house or the flat itself.

As far as I can see an apointment was already made, please keep us up to date if the technician was able to resolve this issue :-)

Regards,

Lars

I came home after being 2 months away and there’s no Internet connection. I tried all the usual steps ( reboot router, check cables, etc ) but no result. Wi-Fi & DSL leds flashing green. No internet led indication. I got a 6 digit error code from “O2 service app” and the description “Vorgangsnummer” , called them twice yesterday, gave my phone number and….still waiting , 1 day later. “Funny” customer care perception….Can anyone help please? 

Hello @Petros-Munich and welcome to out o2 Community :-)

I am sorry to hear there are issues with your DSL connection. Contacting our technical landline departement is definetly the right choice.

As soon as you contact this departement every necessary step will be taken to make sure that your connection is working again as soon as possible :-)

I had a a short look at your connection and it seems that everything is running again as it should. Can you confirm this? Or are there still any issues? :-)

Regards,

Lars