Hello o2 Service,
Greetings,
Recently I made a new contract, but still this month I payed not only not what we agreed, but way much more. I want to know why I have a new contract but still you charged me with the old one.
Please I'm waiting to hear soon from you.
Thanks in advance.
Hello
hm that is strange. I unfollowed and followed you again.
Can you try again, maybe with a different browser ?
Best regards,
Manuela
Actually I just spoke on the phone with a colleague of yours, an o2 employee and he helped to solve the problems. He was very kind.
Thank you very much for your willing to help your support and your time.
If i need anything else I will let you know.
Thank you very much.
Hello
that are great news! I am happy that our colleague could help you. 
If you like you can tell us which solution method helped with your issue.
Hello also to
did you receive my private message?
Do you still need support?
I´m looking forward to your response.
Best regards,
Manuela
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