I would like to stop my O2 Loop tariff

Hello @tearsbeforecrying and @o2_Matea 

First of all, thank you so much for your replies.

I really appreciate the time and effort you took in posting such a detailed and well explained answer.

I wish the issue was simple enough to be solved by this, but i’m afraid a lot of it has to do mainly with O2.

When i access the “My O2 Account” through the website, i can’t change my tariff as you can see from the message below:

Which was one of my first struggles. The answer provided when followed on my mobile, it only displays my active tariff, not allow you to change it. #Misleading

Then, when i try to find out more about any tariff by clicking on the “more details”, i receive the following error msg, regardless of what package i choose:

Again, very frustrating and i have tried this over a week’s period to see if it was mainly just a glitch.

Lastly, the most frustrating of all, is that my current active package (Prepaid M) was showing inactive on the website as you see below:

This led me to believe that i need to change my tariff plan in order to maintain regular Data usage while i’m outisde. Which is the main issue i was facing.

So basically, O2 was charging me every month €14.99 for Prepaid M, while i believed it was Inactive.

Furthermore, i had no Data when i was outside because only “Loop” showed active with very little credit, which made me think i needed to add money, so i did every few weeks. 

In the end, its really badly structured and both the O2 website and App, are not user friendly nor provide support in English.

I have fed this back to O2, and spoke with them a few times now, and lets see if the problem is resolved.

Thank you again and hope this was all clear.

P.S. I’m glad to join the community and hope one day i can provide help such as the one you delivered.