English O₂ Community

Hi, I would like to cancel my contract with O2, I have send the request through the webpage but then it asked me to call a phone number but there’s no option for English and my German is not good enough to understand what the menu says. Is there any other option to confirm my contract cancellation? Edit by o2_Katja: Verschoben von Mobilfunk in unsere Englisch Community

Hello,I have a O2 my Home M contract of two years ending on 12.12.2020.I’m moving abroad on 20.12.2020 so I want to cancel my contract a couple of days before. Is it possible to keep having the internet connection until 19.12.2020/20.12.2020?Also I have an O2 router, can I send it back a few days before 20.12.2020?What is the process for cancelation in this case? do I have to give notice from now?Thank you in advance!

Hello, I’m currently looking to switch my account from Classic M to O2 my Home XL, and was wondering if I needed to go through the regular order process (and booking out a technician), or whether there was a way to make the switch directly online. I already have access to a FRITZ!Box 7590, so also wouldn’t need any new hardware. Thanks for any assistance!

Hello,I currently have 3 mobile phone numbers (1x - O2 Free S 2018; 2x - O2 Free S Boost)I want to keep one, cancel second and change ownership for third.Can you help me please? Because for some reason I am not able to do it myself in My O2.Best regards,Kamil Bouzek 

HI. My box stopped working on the 10/09. I'm not at home since 16/09, and I'll be back on 28/09.A ticket was opened (XXXXXXXX). I called again the hotline last week but the O2 contact didn't speak English. Unfortunately the ticket has been closed. So i don't know if the problem is fixed now.Are you able to see on your screen if my box works well now ? I gave you the ticket number above so that you can easily find my name.As a reminder: the power and the wlan lights are ok, but the dsl light blinks. I tried to fix it with the o2 my service app, but it didn't work and o had to call the hotline as a consequence. Can you please tell me if you can see that everything works well ?  Thank you Edit o2_Bianca: Ticketnummer entfernt. Dies ist eine öffentliche Community bitte poste keine persönlichen Daten. Edit o2_Larissa: transfer to English o2 Community: Broadband / DSL

Hello,I got my postpaid unlimited sim card on Friday it was working fine until today, I switched off my phone the moment I turned it on the internet no longer connect, I also cannot make any calls.Do you perhaps know the problem? Edit: Beitrag zu Englisch verschoben - o2_Kurt

Hi, I am permanently moving out of Germany and will be returning to India. I need to cancel my O2 DSL contract. i have less days left in Germany. What is the quickest way to get the contract canceled. please help. Let me know how to identify the customer number. While writing the letter for cancellation do we have to mention the customer number?

I have signed a contract for my phone at euro 20 per month sin November 2019. Last month somebody from O2 called me about the offer. I told her that I don´t want the offer but I am charged euro 43 wihtout my notice and now I am charged euro 34.31 per month. Why is this happening without my consensus?  I have tried to contacted but no solution. Is O2 cheating and robbing me. I need to resolve this issue. Edit o2 Matze moved from Broadband to English Mobile

 Hello ! I took a connection at 50mb/s in Düsseldorf at the beginning of September, I was sent an email telling me that I will receive the router on September 26th and that my connection will be activated on the 30th.Yesterday I received an email informing me that I won't receive a router because I already had one (except that I didn't) and that my connection would be activated on October 12th (almost 2 weeks longer than expected...). So what am I supposed to do? On the site, it's impossible to see the status of my order because """" technical problems"""" and it's super complicated to contact them.It's always complicated like that? I don't even have internet yet and I already want to change supplier...Thank you in advance for your answers! 

Dear 2,For three months I've been trying to cancel my contract with o2 because I'm moving abroad.So, last week, after many attempts to contact o2, they asked me to resend some documents and a form. So for the third time I sent again all the documents to o2.However, I did not have any return from you. I am leaving Germany one Thursday, so I need a confirmation. As well as cancel my bank account, which is linked to the payment to o2. I tried to talk to the hotline and no answer could speak to me in English, except the times when they hung up the phone immediately. And I am trying since last week! So please, I have already sent all the documents that were requested by you to cancel my contract due to my move abroad. What is the status of this? Why hasn't the contract been cancelled yet?Thank you, LígiaEdit o2_Lars: Moved from DSL/Vertrag zu English/Broadband

Hi,  Since yesterday i couldnt access the page of mein o2, it keeps showing the figure I attach. Can anyone fix this? BR, Ihsan

I took over the DSL contract from a friend. I get mail telling me to “confirm” my email address (Bestätigen Sie bitte Ihre E-Mail-Adresse.)Which credentials am I even supposed to log on with?Do I have to register to myO2 separately? How do I even do that?Edit o2_Lars: Transfered from DSL/Vertrag to English/Broadband

Bittel hilfe  

Guten Tag Herr Bian,Ihre aktuelle Rechnung liegt ab sofort in Ihrem persönlichen Servicebereich Mein o2 für Sie bereit.Zum Abrufen der Rechnung loggen Sie sich einfach mit Ihrer Rufnummer/Ihrem Benutzernamen und Ihrem Kennwort ein.Der offene Rechnungsbetrag wird am 04.08.2020 von dem Konto IBAN DEXX XXXX XXXX XXXX XX91 81 (BIC BKCHDEFFXXX) eingezogen. and i paid the fee on 07,31. to O2  account 35.85Euro, then on 08.04 the same amount is take from my bank account. now i request for the money back.   

hello  dear sir/mam my name is sajjan singh and  i want  to cancel my contract bicause my visa is finishd in febury 2021 and till 2021 is my o2  contract and company also speek visa will not renew after that  so i have to be  go back  so I  want to cancel my contract plese send me the online english prosses to cancilation 

Hello, I have recently moved countries and I have to cancel my contract. I know the process of filling the form and submitting the relevant documents and paying 3 months fee.What I wanted to ask is as below: Can I do this process digitally via email or this forum? Can I choose to pay for the three months fees together at once rather than paying it monthly? Since I have already moved, I don’t have address in Germany so what should I fill in the form? Since I moved back to my own homeland, what document serves as registration in the homeland? Will the copy of National Identity Card work?Thanks

I am still getting a bill for home phone and internet. We moved out of Germany almost 2 months ago and I received confirmation that my account was closed on August 5. I am supposed to pay until August 31. But I just got another bill until mid September. Help!

Hey community, I need to port my number and am not having any luck finding how to do so in my O2 account area. Would love some help please :)

My Apple Watch 4 is unable to configure the data plan, and o2-de ta plan shows as “not in use” 

Hi,I sent the papers to notify Im moving out and need to cancel ny internet subscription ab 3 weeks back and I still haven't received any information from O2. I need to send the router back, still  o address from O2 to do so. I moved out 2 months back and I am still paying the internet. Can you please let me know whats going on? Feels like robbery 

hello, When i login to order esim from apple watch, it shows error as “Aus technischen Gründen können Ihre Daten derzeit nicht vollständig geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut” I am getting error from past 2 days. I ordered esim via Mein O2 app and my Esim is activated. But i am unable to use it in my apple watch. Please help me. o2 Antje: Abgetrennt von diesem Beitrag  und zu Englisch verschoben.

I called to O2 customer to changed my address for my two contracts. When they did so I received a confirmation for my new address and appointment, but the address on the technician appointment was wrong (probably a typo as only one number was missing). Actively when spotted I called to tell their mistake, they promised my appointment date wont move and that my new address is already fixed.The date of the appointment the technician did not show up. I call again and they said my address was wrong again and that I WOULD HAVE TO WAIT FOR a new appointment (probably 3 weeks later they said).I work from home and internet is vital for my work, knowing that was their mistake why is not possible that O2 gives priority to a customer and send an immediate appointment to connect the DSL?. The only solution they gave me via phone was not to charge me the connection twice. But not a new appointment closer. Not even a compensation for the additional GB I have to buy for operation my job.  I hope I ge

Dear O2 Team, I have a contract with mobilcom debitel and the network is from O2. I am looking to activate conference call option. I tried contacting mobilcom debitel but they couldn’t do it and telling the reason as the network is O2 and there is no option to activate the conference call service. Can you please help me to fix the problem. Thanks. Edit by o2_Andrea: verschoben von o2 Mobilfunk: Vertrag & Tarife zu English o2 Community: Mobile

I ordered a multicard Esim by mistake, and now I have to pay that amount of almost € 40, can I cancel the order badge because I don't need a multicard Esim,  thank you   Edit by o2_Katja: Verschoben von Rechnung zu English

Hi! Is there a way O2 can send me my entire payment and top up history from the time I opened my account to now? Thank you!