Having left Germany in July I was told that I could cancel my contract with O2 for my mobile and DSL service so long as I provided my deregistration form.
I have now sent letters to O2 on FIVE separate occasions, three of which were by tracked mail to show my deregistration form and signal my intent to end my contracts.
In these letters, I provided my contact details in case I needed to pay any outstanding balances to facilitate this or for an extra month or two.
We are now in November and all I have heard is an endless series of e-mails demanding more payments as attempts to take even more from me have been met with the fact that my German bank account no longer exists.
I am willing to pay what is necessary to end my contracts, but I am now afraid that O2 are going to simply charge me for the rest of my life for services I do not use and have requested many, many times to end!
Please tell me what I can do, I know customer support will simply get me to send another letter which will once again be ignored. I have confirmation that my letters got to their intended destination as early as late July and as recently as October but to no avail.
This has been the cause of an incredible amount of stress on my behalf and I am mortified that no matter what I do, O2 will not simply accept my deregistration and cancellation and leave me alone.
