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Hi There,

My internet stopped working on Monday night. We had to restart the router several times until it started working again. One of the moderators let me know ahead they were doing some maintenance work in my area.

Please look at my recent  post under my topic “Homespot stuck at 2Mbps”. o2 have the worst speeds and will insist all is well as their “livecheck” only ever reports a green status. I suspect this is to paint a rosy picture of the quality of their service.

Cheers.

 

Edit by o2_Andrea: in einen eigenen Beitrag verschoben

edit o2_Tobias: see also the closed thread https://hilfe.o2online.de/english-o2-community-mobile-43/homespot-router-is-stuck-at-2mbps-542025

Dear @cheesypoofs ,

 

I am pleased you are contacting us again with your request. :rosette:

In order to help you with your request, I need your mobile phone number or your customer number and your four-digit personal customer ID/code. I'll write a private message from o2_Support to you.

Please get in touch with me again here in the post when you have answered the private message!

 

Kind regards,

Andrea

Dear @cheesypoofs ,

 

I am still waiting for a reply from you in our private messages.

 

Kind regards,

Andrea

Hi Andrea,

 

I have nearly the same problem with internet speed it's even lower than 1 mb per second. Can you please also help me

Hi @LaGrido, 

 

welcome to our English community. I regret that you have some difficulties with the internet speed. 

 

Is it concerning a homespot-tariff, a normal mobile phone-contract or a DSL-contract? 

 

I look forward to your response. 

 

Loving greetings,

Tobias

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