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Regarding Payment

  • November 13, 2020
  • 1 Antwort
  • 51 Aufrufe
H
Besucher:in

Greetings!

I have a prepaid contract number. I did not know the amount would be automatically deduct from my bank account. When I got the notification to pay, I transferred the amount. And after that, the same amount was automatically deducted. So, I paid extra amount on my first payment. Is there anyway I can get that amount refunded? Thank you!

Lösung von o2_Andrea

Dear @Hsnnn ,

 

welcome in our community. :hibiscus:

It is unfortunately not possible to refund the amount, because by a payout the account is always automatically deactivated. But the money is not lost, it is on your card and can be used for further payments at a later date.

 

Kind reagards,

Andrea

1 Antwort

o2_Andrea
  • o2_AndreaTeam
  • Team
  • Lösung
  • November 17, 2020

Dear @Hsnnn ,

 

welcome in our community. :hibiscus:

It is unfortunately not possible to refund the amount, because by a payout the account is always automatically deactivated. But the money is not lost, it is on your card and can be used for further payments at a later date.

 

Kind reagards,

Andrea

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