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Internet not working

C
Neuling

Hi There,

My internet stopped working on Monday night. We had to restart the router several times until it started working again. One of the moderators let me know ahead they were doing some maintenance work in my area.

Please look at my recent  post under my topic “Homespot stuck at 2Mbps”. o2 have the worst speeds and will insist all is well as their “livecheck” only ever reports a green status. I suspect this is to paint a rosy picture of the quality of their service.

Cheers.

 

Edit by o2_Andrea: in einen eigenen Beitrag verschoben

edit o2_Tobias: see also the closed thread https://hilfe.o2online.de/english-o2-community-mobile-43/homespot-router-is-stuck-at-2mbps-542025

Lösung von o2_Andrea

Dear @cheesypoofs ,

 

I am still waiting for a reply from you in our private messages.

 

Kind regards,

Andrea

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    4 Antworten

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • 26467 Antworten
    • 13. Oktober 2020

    Dear @cheesypoofs ,

     

    I am pleased you are contacting us again with your request. :rosette:

    In order to help you with your request, I need your mobile phone number or your customer number and your four-digit personal customer ID/code. I'll write a private message from o2_Support to you.

    Please get in touch with me again here in the post when you have answered the private message!

     

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • 26467 Antworten
    • Lösung
    • 19. Oktober 2020

    Dear @cheesypoofs ,

     

    I am still waiting for a reply from you in our private messages.

     

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    L
    Neuling
    • LaGrido
    • Neuling
    • 3 Antworten
    • 19. November 2020

    Hi Andrea,

     

    I have nearly the same problem with internet speed it's even lower than 1 mb per second. Can you please also help me

    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • 23. November 2020

    Hi @LaGrido, 

     

    welcome to our English community. I regret that you have some difficulties with the internet speed. 

     

    Is it concerning a homespot-tariff, a normal mobile phone-contract or a DSL-contract? 

     

    I look forward to your response. 

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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