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where can i request 4 digit personal identification number for contract termination?


I want to cancel my Postpaid contract as a precautionary measure, since i no longer need postpaid connection. i want to know where can i find my contract? or where i get 4 digit personal identifiaction number since i dont remember old one.

I have already applied for termination and it would be of great help, if i get early answers. 

 

Edit o2_Larissa: transfer to English o2 Community: Mobile

Lösung von o2_Andrea

Dear @ashik ,

 

we can not change the adress-suffix for you. You can change your contact address yourself under My o2. Alternatively, you can add your name to your mailbox. :wink:

I would join @Denner and also advise you to cancel your contract by mail or fax:

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

Fax: 01805 571 766 (0,14 EUR/Min. aus dem dt. Festnetz, Mobilfunk max. 0,42 EUR/Min.)

 

Kind regards,

Andrea

Zur Antwort springen
War das hilfreich für dich?

Denner
Legende
Forum|alt.badge.img+4
  • Legende
  • 12. November 2020

Cancel the contract via post or fax. There you didn’t need your 4 digit number, your customer number is sufficient.

 

as bonus, you have proof!


  • Neuling
  • 12. November 2020

It would be easy for me to do in online than post or fax


Denner
Legende
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  • Legende
  • 12. November 2020

Online is not possible. You could mark it, but than you have to call a German hotline and a lot of that calls get unrecognised and than you stay a year longer with your contract and have to pay for it.

 


o2_Kurt
  • Moderator
  • 18. November 2020

Hi @ashik ,

 

is the adress in “mein o2” still correct?

If it is, we´ll gladly send you the code via letter.

 

Viele Grüße,
Kurt


  • Neuling
  • 18. November 2020

Yes it’s correct,

just need to add

xxx

c/o xxx

 

Edit by o2_Andrea: Namen entfernt - Datenschutz


o2_Andrea

Dear @ashik ,

 

we can not change the adress-suffix for you. You can change your contact address yourself under My o2. Alternatively, you can add your name to your mailbox. :wink:

I would join @Denner and also advise you to cancel your contract by mail or fax:

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

Fax: 01805 571 766 (0,14 EUR/Min. aus dem dt. Festnetz, Mobilfunk max. 0,42 EUR/Min.)

 

Kind regards,

Andrea