Hi @FlpSlvr ,

welcome to our community.

Sorry for the delayed answer. Here you will find our form for the contract cancellation due to moving abroad. It’s not written in portuguese, but english will hopefully do.

The online cancellation is always followed by a confirmation call. If you have further questions, feel free to ask us.

Best regards,

Michi

Hi. I moved out of Germany and contacted O2 to cancel my contract.
I sent a fax with a cancellation letter and got a confirmation. It said that I could either send a copy of my deregistration form or just don’t do anything and it would be cancelled on the 6th of July.
I chose to not do anything and saw on the “Mein O2” page that my contract would be cancelled on the 6th of July.
But now I’ve been charged every month since july and the “Mein O2” page says that my contract has started on the 7th of July.
Why was my contract automatically renewed after I explicitly cancelled it and got a confirmation? Will I get refunded for this period?

edit o2_Tobias: moved from the thread https://hilfe.o2online.de/english-o2-community-mobile-43/contract-renewed-after-cancelation-546279 to this thread

Hi @FlpSlvr, 

welcome again to our English community.   

I just checked the issue with your cancellation. 

We received your cancellation-letter on 9th May 2020. At that time the 3-month-cancellation-period was already over (the latest cancellation-date was 6th April 2020) and your contract was automatically prolonged for further 12 months according to our terms & conditions. 

Therefore, you received a confirmation that your contract will end on 7th July 2021 (not 2020). I guess you overread the termination-year.   

Does that change your decision?

If you like, just send us the following documents: 

• a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord)

Then we will end your contract as soon as possible as you already moved to Brazil. 

I hope I could help you with this information. Just feel free to contact us here again in case you have further questions. 

Loving greetings,

Tobias

Oh. Yes. I certainly misread it.
Is there a way that I can send my deregistration form digitally? The post office in Brazil is on strike and I don’t think it’ll reach Germany soon enough.

@FlpSlvr :

do you have the chance to send the form by Fax?

+491805-571766

This might be the easiest way. 

Greetings

One last question. I re-sent the form by fax and I’ve also sent a copy of my deregistration form that I got from the Bürgeramt, which is the only thing I needed to cancel all other contracts.

Now I’ve been asked to send a copy of my registration in my new address, or alternatevely, a confirmation from my new employer or landlord. I can’t do the former because Brazil doesn’t have a formal registration system, and I can’t do the latter because I’m not employed and living with family.
What should I do? And can I do it through fax instead of mail?

Hi @FlpSlvr 

it’s also possible to send us documents via fax (number: 01805 5717 66) .

Do you maybe have a rental contract which you can send us?

Best regards,

Michi

I don’t have any legal document stating my address here. For goverment offices I use a electricity bill that’s addressed to my mother (since I live with her).
Why do I need this? For all other contracts I just stated my new address and sent a copy of my deregistration form. Can’t I just do that?
What can I do to speed this up? It already costed me another month.

Dear @FlpSlvr ,

you can send us an alternative confirmation from your employer or landlord. Unfortunately, without these documents, the contract will not be terminated prematurely and will continue to run normally. Fax is the fastest way to send us the documents. We cannot speed up the processing any further.

Kind regards,

Andrea

Hi @o2_Andrea . As I stated previously, I don’t have those documents because I am not employed and I am living with my family, thus I do not have a landlord. What do I do?
I have the confirmation from the bürgeramt that I left Germany, why is that not enough?

Dear @FlpSlvr ,

you have logged out at your old address but theoretically you can still be in Germany without having registered, so it is necessary to show a registration from the country you are in. If you are not working, do you go to school or university and can you show an application from there?
Do your parents have a landlord who can confirm that you live there?
Can you perhaps sign a subtenancy agreement with your parents so that they can be considered your landlord and confirm that you live there? I don't know if your colleagues would accept such a thing but it would be worth a try.

Kind regards,

Andrea