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English O₂ Community: Broadband & Landline

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  • 12,341 Antworten
1953 Themen
G
Neuling
Gavin_1379Neuling
gefragt in English O₂ Community: Broadband & Landline
Cable internet not initiated for a week

Hi I have taken a O2 cable connection and for the past 3 weeks I am only waiting for it to be activated.i have been given a ticket no. and nobody seems to be knowing what is the issue. no service technician has visited yet, they keep saying he will be coming soon,I asked for a date and the answer is ASAP. totally unprofessional service and absolutely no positive response.I think i made a big mistake going with O2.GavinEdit: Thread moved to our english community, o2 Michi 18.07.2024

453
o2_Michi
vor 5 Monaten
P
Neuling
Priyank PatelNeuling
gefragt in English O₂ Community: Broadband & Landline
DSL username and password

Hello O2 team, I have not received user name and password for the router configuration . Edit o2_Sven 19.07.2024/13:34: Verschoben von Austausch rund um die o2 Community zu English o2 Community: Broadband

795
o2_Sven
vor 5 Monaten
A
Neuling
AvneetNeuling
gefragt in English O₂ Community: Broadband & Landline
How to transfer my internet contract to another person

Hi Team,I am moving to another place and there is already WIFI available, now I have to transfer my current O2 WIFI connection to a person who lives with me in my current apartment. She is already an O2 customer. So, how can I transfer the connection as well the contract on her name? I do not know where to start.Need help urgently.Thanksedit o2_Gerrit 17.07.2024 16:05 moved to  English O₂ Community: Broadband & Landline

1204
o2_Kathi
vor 5 Monaten
Jayanta
Lehrling
JayantaLehrling
gefragt in English O₂ Community: Broadband & Landline
Low Internet Speed

Hello, I found your recommendation for my address as 250 Mbps. But I get hardly a maximum speed of 50Mbps for my contract O 2 my Home M | XXXXXXXXXXHow can I get higher speed ( For my home M it should be 100 at least ) or upgrade to L? Even if I upgrade, can I get higher speed or do you have issue with the Telecom line?Best regards,JayantaEdit o2_Bianca 24.05.24 11:59Uhr: Moved from DSL, Kabel & Glasfaser to English o2 Community Landline&Broadband

21134
o2_Maren
vor 5 Monaten
M
Neuling
maurice7474Neuling
gefragt in English O₂ Community: Broadband & Landline
Poor connection for )2 Homespot

Hi,I have a very poor connection with my 5g O2 HomespotI put in attachment the connection detailsAccording to my address, this is not the closest cell and I do not understand how to connect to the closest one Can someone help me ?Thanks Maurizio

437
o2_Lea
vor 5 Monaten
G
Neuling
GangothriNeuling
gefragt in English O₂ Community: Broadband & Landline
o2 internetactivation

Dear All,My customer number is XXXX and I had a contract with o2 for Internet for 24 months but I see that it has been deactivated now and it's just been 16 months. Can you please assist me on what is to be done here and when my Internet will be reactivated. Looking forward for your assistance. Thanks & Regards,Gangothri S AshokEdit: o2_Lea/15.07.2024/08:27/personal data removedEdit o2_Sven 16.07.2024/10:50: Moved thread from o2 Home: Vertrag & Tarife to English o2 Community: Broadband & Landline

313
o2_Sven
vor 5 Monaten
M
Neuling
Melvin743.Neuling
gefragt in English O₂ Community: Broadband & Landline
O2 Homespot, How to get it and use it without paying much money

Hi Good day, i want to know, i have a friend who gave me his O2 homespot and i want to start using it. Do i need to get a new sim card for it and also i need to pay for the data plans, or can i use my own O2 sim card since i already have a contract with O2. But the problem is rhst i dont want to use my O2 sim card in the homepot because i will be needing it. So is it possible that O2 can give me a free sim card and data plan since im already a customer. 03.07.2024 o2_Katja: verschoben aus o2 Home

933
o2_Lars
vor 5 Monaten
S
Neuling
Selinaz12Neuling
gefragt in English O₂ Community: Broadband & Landline
SOS non german speaker need to update address and mobile phone number

My address is XXXX + room number  ,Berlin ,but this auto-fill changes my address to XXXX +room number ,how to contact them to update to the correct address except to call them because l can not speak German language  ? l am in Canada ,just fire my room keeper in Berlin  ( i let her number to this O2 internet install ) ,i have to update to my Canada Mobile number too .can l get some help for those things ? will u text me by Whatsapp :+XXXXXX .Dank !Edit o2_Matze 10.07.24 11:02 Personal data deleted for data protection reasons and Thread moved from Digital Wohnzimmer to Englisch broadband

505
o2_Paul
vor 5 Monaten
E
Neuling
ElirNeuling
gefragt in English O₂ Community: Broadband & Landline
Change my personal details

Hello! I've just subscribed today at an o2 store for a Home M Flex contract for DSL internet, but when looking through my account i find some errors in the personal data that i would like to change :- There is an accent on my first name, there shouldn't be.- The registered phone number is made for germany (+49(0)1xxxxxxxxx), while my number is actually french (+33xxxxxxxxx). I'm not sure if the technician will be able to call me to install the DSL connection like this.I can't install the O2 application yet (google app store refuses to change my country), so i don't see the option to change my personal data online. Is it possible ?Thank you for the help and for your time.Best regardsedit: o2_Gerrit 09.04.2024 17:53 Post moved to English O₂ Community: Broadband & Landline

1084
o2_Sven
vor 5 Monaten
pishihod
Neuling
pishihodNeuling
gefragt in English O₂ Community: Broadband & Landline
eero Mesh + O2 DSL: will it work?

Hi all,I have a poor connection in one of my rooms, the farthest from the router, and looking into ways of improving it. The repeater doesn’t seem to be a good solution so I’m looking into something more robust, like a mesh-system. For example, there is “eero WLAN-Mesh-System” that claims to work miracles in such cases. But will it work with DSL O2? I assume you cannot just plug your DSL cable into it, but maybe I can connect the O2 router with it with a cable?If it won’t work, what’s the best alternative? 

495
o2_Lars
vor 5 Monaten
N
Neuling
Nestor95Neuling
gefragt in English O₂ Community: Broadband & Landline
O2 homebox 2 router connection problem.

Hello, I recently bought a o2 home box router (6741) from a friend as she has moved to another city and no longer required. I live in a student dormitory where only one lan connection per room is available. I tried to configure the o2 homebox router with the lan cable so many times but failed to gain internet access. Can anyone help me how to connect the router with the internet? Thank you in advance for your time.12.07.2024 10:38 o2_Katja: moved from Mobilfunk zu Hause to English/Broadband

475
o2_Lars
vor 5 Monaten
L
Neuling
lalala123.4Neuling
gefragt in English O₂ Community: Broadband & Landline
Cancelled contract,still paying ??! (Help)

I canceled my DSL contract on February. I could not get any confirmation yet because apparently my changed address is still not registered in the O2 system even though I sent them that I move out of Germany and I no longer live in the apartment I got the wifi for. But hotline service confirmed that my contact is cancelled and I paid everything and paid the fees for evething. But this month I am still paying for a service that is normally cancelled. I would like someone how can help me to contact me so I can arrange this situation and refund me for the  extra month that I pay.Thanks for the help.I am really frustrated. I cannot manage to pay for these extra fees anymore as a foreign student. 

16724
o2_Lars
vor 5 Monaten
P
Neuling
PiquitinNeuling
gefragt in English O₂ Community: Broadband & Landline
Awful experience with o2

Hello, almost 2 months ago I ordered ADSL with o2 through the website, router came home (we live in München) and I was told that the technician would arrive home in about 15 days. That day I took a day off at work to be able to welcome the tehcnician so he (or she) could set up the internet and everything.I was the entire morning there, patiently waiting and ready to hear the doorbell and no one came, nobody rang the doorbell.To my amazement, I got an e-mail saying that no one was at home and the technician couldn’t do his work, which just isn’t true, plus now the rechnung shows that I have to pay 50€ for something that wasn’t my fault. Again, I was at home but the technician was nowhere to be seen.At the end of April, I decided to set up the router by myself, because apparently there was a way to set it up without the need of the technician coming home. Did everything, called customer service and gave them the customer ID, Leitungs ID, 4 digits security number and everything, and they

16711
o2_Lea
vor 5 Monaten
H
Neuling
Hamzah jarNeuling
gefragt in English O₂ Community: Broadband & Landline
Invoice paid, when will it be unblocked?

Hello, my internet has been cuted because an overdo bill thats i payed 2 hours ago, do you know how long it takes to get the connection back, i am working online and need it ASAPedit o2_Gerrit 04.07.2024 16:39 moved to English O₂ Community: Broadband & LandlineEdit o2_Kathi 09.08.24 Title made more meaningful

151
o2_Gerrit
vor 5 Monaten
D
Neuling
Dollhouse12345Neuling
gefragt in English O₂ Community: Broadband & Landline
O2 wlan home internet device return and contract cancellation

Hello,I am exiting Germany permanently and would like to cancel my contract with O2. Is it possible to do this online instead of post? and also is there a deposit paid for these devices that would be refunded once the devices are returned? Thanks.Edit o2_Cora 01.07.24: Post moved from → DSL, Kabel & Glasfaser: Router, Software, Internet & Telefonie

1825
o2_Cora
vor 5 Monaten
B
Neuling
beh2024Neuling
gefragt in English O₂ Community: Broadband & Landline
Landline is deactive

I lost my DSL internet two days ago. I called to hotline and described the problem. They give me a ticket and told my will work on it. After two days nothings happened. I check my landline by calling to it and I found the line is temporarily deactivate. I don’t know why and I don’t know what to do? Can anyone tell my if had same experience? Edit o2_Dennis 27.06.2024 / 17:16 Uhr: Moved from DSL to Broadband & Landline

252
o2_Cora
vor 5 Monaten
S
Neuling
ShahzadNabeelpkNeuling
gefragt in English O₂ Community: Broadband & Landline
Low internet speed: O2 My Home M

Hello everyone,I'm using O2 My Home M Unlimited Max 50 MBit/s service. However i have avarege speed of 3-6MBit(See Screenshot). It's unbelievable. Why is this happening? I was using the service before in Kassel, Hesse it was working great but since I moved to Munich, I hardly gets 6MBits/S. Sometimes, I have to work from home. I can't even do internet surfing. If this continues to be like this, I will quit using O2. Unfortunately, my contract will end in Sep2023. Here is the last speed test i made. By the way i'm living in 80689 Munich. I tried to move the router around the house and with the best position possible I can get maybe 6-7 Mbit/s, which is still very-very far from what was promised. I tried to reboot the router, didn’t help.Please advise how should I proceed?o2_Antje: Moved from Router to English Community / 12.12.2022 / 18:07 Uhr

36823
o2_Sven
vor 5 Monaten
R
Neuling
renuka kozhinjoorNeuling
gefragt in English O₂ Community: Broadband & Landline
Cancelation of O2 broadband connection

I have ordered an O2 home connection in december 2023 to my new home in ulm. A week after that I changed my mind and went to the O2 shop for cancelation. They told me the request fpr cancelation has been sent and meanwhile if you get the fritzbox donot accept it so that it will  automatically return. I have done the same. So I neither collected the fritzbox nor the connection. But by February they started auto debiting money from my bank account. I tried calling the help line and they told me I have to go to the shop from where I got the contract. I went to the shop again and they told me only the hot line could cancel it. When I called the hot line they sent me this english community link. I need to cancel the contract and get a full refund of the money. Its like Iam paying for something I didn‘t even use or got. 

302
o2_Sven
vor 6 Monaten
V
Neuling
vinipcamNeuling
gefragt in English O₂ Community: Broadband & Landline
Contract extension o2 my Home XXL (2020)

Hello o2 team,I’m writing you with regards to my current landline/broadband cable internet contract, which expires in early August this year. I didn't see any option to extend the home internet contracts online (only mobile contracts), that’s why I’m seeking support.When this contract was signed, I was given a hefty “technology” bonus to convince me taking the XXL (1000Mbits) plan at the time. My goal is to renew this contract keeping the same total price/tariff that I currently have (39,90 € after the bonus).I would appreciate receiving an offer from you. If you need any more information from me, feel free to reach out.Thank you!Kind regards,Vinicius

384
o2_Kathi
vor 6 Monaten
S
Neuling
sandforceNeuling
gepostet in English O₂ Community: Broadband & Landline
Overcharged Receipt

Hello,I cancelled o2 myHome Internet contract in April 2024 and I got a final receipt yesterday. I was a little bit surprised that I charged with 81,77 € because it’s claimed that I didn’t send the device that I rented. I got a confirmation email on 16.04.2024 that I returned the rented device.Is there any way to correct the receipt?Kind regards,Safa

714
o2_Kathi
vor 6 Monaten
J
Neuling
jacbatNeuling
gefragt in English O₂ Community: Broadband & Landline
Disable IP6

Hopefully, you’ll be able to help me with a problem I am having with my Internet connection.I recently moved house and my contract was reactivated on schedule. However, the router was updated to Fritz!os 7.57 and now I cannot use my DNS service as I am unable to turn off IP6 without losing Internet access. Does anyone know a workaround.Kind regardsDave B

708
o2_Gerrit
vor 6 Monaten
J
Neuling
jamilarif55Neuling
gefragt in English O₂ Community: Broadband & Landline
Need to upgrade my internet package

I have a DSL internet connection at home. In the contract, it says ‘O 2 my Home M (2020)’. Its a 50 mbps internet. I want to upgrade it to 250 mbps.I tried ordering online, but it treats as a new purchase and ask to make appointment for technician to visit and install the internet. But I already have it installed, I just need an upgrade in the package.How can I do that?

431
o2_Gerrit
vor 6 Monaten
V
Neuling
Vishal SolankiNeuling
gefragt in English O₂ Community: Broadband & Landline
Can I cancel the current contract and join with Telekom? what will be the penalty on the same?

Hello Team, I joined O2 DSL connection about 2 months ago. Contract commitment is 2 years.A sales person of telekom came to my place and explained entire Fibre contract. As per them, I can cancel the contract and there will not be any penalty associated to it. Kindly let me know if the information is correct. Regards,Vishal SolankiEdit o2_Antje: Moved from o2 Home to English Community / 22.05.2024 

773
o2_Flo
vor 6 Monaten
H
Neuling
Halmat_33Neuling
gefragt in English O₂ Community: Broadband & Landline
FRITZbox 6490 Cable compatible with cable connection?

Hello everyone, Does anyone use Fritzbox 6490 Cable for O2 internet service? My home connection is only possible via Cable service and I have the Fritzbox 6490 Cable router myself. I have recently ordered O2 50MBs internet and my activation date is in 3 days. I have already provided my MAC address on the platform. Is it possible to use this router instead of buying another one? I see that this router is not listed among the routers that the O2 My Service app supports, so I am not sure if this is compatible with the O2 internet. Thank you for your guidance!Edit o2_Bianca 25.05.24 16:50Uhr: Moved from DSL, Kabel & Glasfaser to English o2 Community Broadband&Landline/ o2_Solveig : heading added

14517
o2_Flo
vor 6 Monaten
C
Neuling
ChavNeuling
gefragt in English O₂ Community: Broadband & Landline
i returned my router but i still got billed

I have already returned my equipment but i was still billed that it was not returned. My home internet was already closed last March 22, 2024. Edit o2_Sven 24.05.2024/09:55Moved thread from o2 Mobilfunk zu Hause to English o2 Community: Broadband & Landline

7310
o2_Gerrit
vor 6 Monaten

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