router return

Hello ​@Jacbat01,

welcome to our o2 Community 😀

Thank you for contacting us regarding the unjustified charges for your router.

I've checked with our logistics team to find out why there was a delay in your refund and requested that it be processed more quickly.

I'll let you know again once I've received a response.

Please note that we'll be operating with reduced staffing levels over the holidays.

Best regards

Giulia

Hello ​@Jacbat01,

I've now received confirmation that the fees charged for the router will be refunded to your bank account in the coming days.

I sincerely apologize again for the significant delay in processing your refund.

Please let us know if you have any further questions.

I also wish you a Happy New Year!

Best regards

Giulia