No internet activation since 7 weeks

Hello ​@atikanos ,
welcome to our o2 community 😀
I am sorry that the connection is not working yet.
Our colleagues on the hotline have already reported the issue to the technical department.
The technician will now report back to us with the results, and our technical department will then take care of it.
I will keep my fingers crossed that it does not take too long. 
Kind reagrds, 
Solveig 

Dear Solveig, 

I explained the problem and that I still see another operators login page when I connect to my internet. The technician did not have a look at all. He only saw the page that I am seeing and will report you the same. What I do not understand is, noone is informing me about the problem. I am already in touch with the Bundesnetzagentur as well as the Verbraucherzentrale. 

If this issue as I explained would have been solved, the technicians would do it. Either this is not solvable at the moment or noone is really looking into it.

If the problem is not solved today I will look into different service providers apart from the O2. 

Best

Hello ​@atikanos ,
perhaps we have misunderstood each other.
We have not yet resolved the error message.
Someone will be in touch with you.
Kind regards, 
Solveig 

Dear Solveig, 

When will this happen? Are the technicians and the technical department working on saturdays? 

Best

Hello ​@atikanos ,
I'm sorry. 
Not much will happen over the weekend. 
I hope something will happen next week, despite the holidays. 
Kind regards,
Solveig