English O₂ Community: Broadband & Landline

My name was not on my mailbox when the router was delivered so it was sent back. I called support and was told that when they receive the router back it will be sent back to me again. It should have arrived back on the 12th of July but I have not received anything yet. Can I get a confirmation of it being sent and a tracking number?

Hey, i have problems with dsl. I was calling to support, but they not talk with me in english. DSL not responding, alot reconnections, time out during PPP negotation and other stuff. That to do to me? Checked all cables, factory reset to my router, but nothing help.

Hi all.For today I have had an appointment for my DSL relocation. As usual I got a few SMS with date and time frame between 8 and 12 o clock. As I understood they gonna call me an hour or day before they come but what happened today is that Customer service called me and said: Oh the technician is at your address but nobody is home. I said, I could be within 10 minutes there but no, he cannot wait so long and he is gone. I have explained that I must work and seating 4 hours at home for me is not acceptable. I don´t se what is the problem for the technician to announce himself at least 10 minutes or an hour before. Now I am really going to push it hard because for this appointment I had to wait almost a month. The funny thing is that the relocation took the place in the same object (a house), just the ground floor. I mean, this is not how you work with customers.

Helllo GuysMy O2 homespot contract ends next year September. But for the last two months i am getting 5 mbps speed on 50mbps connection. Is there any way to cancel the contract before next year September because although i signed a contract for 24 years O2 lied that i will get 50mbps speed. They are literally lying to customers . I have tried their methods restarting the router , pulling out the sim and inserting again but this doesnt help. Can i legally get out of the contract before the 24 months if i am not getting the service O2 stated? 

Hi All,  I called to the following number: 089666630081 to request a change of my Internet since I am moving from apartment. I haven’t receive any news or updates regarding the topic after the call.  The lady asked me for my username and my pin (Personliche kundenkennzahl) and I gave her.Is this spam?? Please help! Thanks!  edit o2_Solveig 20.07.2023, 12:00 Uhr moved from Digitales Wohnzimmer → English o2 Community : Broadband  

We are moving to a new house on July 21st. We have an existing DSL connection in Esslingen. We want to move to Ostfildern near Esslingen. What is the process for this change. We don’t want to change the existing contract but don’t want to pay anything more. Please explain in simple words what needs to be done. Thank you! 

Hello,Actually I have moved to a new appartment, and I have a signed a new contract with o2, I received today my rooter. The problem is that I work online and I really need the internet asap. It is planned to be turned ON, the 10th of august which is a really big problem for me, is it possible to have it sooner ? Can I do something from my side so it starts working without waiting 1 month ? Kind regards. o2_Giulia, 19.07.2023, 10:37, moved from O₂ my Home: Vertrag & Tarife to English O₂ Community: Broadband & Landline

Hi community, I returned home from a holiday to find my O2 home hun is signalling that Wi-Fi is coming in (all lights are blue) but the WLAN keeps going from green to flashing red. I’ve moved the home hub all over the house and it’s doing the same. I’ve logged on to the router and completed a hard reset, no change. Downloaded the O2 my service app - no change. I’ve taken pictures…. Is it just a matter of a new SIM? I’m still in contract but due to leave Germany in Jul. I have already sent canx notification to O2 but for 17 Jul.can anyone help? Edit o2_Sven 07.06.2023/14:20: Removed personal data 

Hi, i am trying to configure my O2 home spot but it is not working since when i try to go to http://192.168.1.1/ and update password which is on back side of my router it is not accepting it.my set up is stuck because of this so appreciate your soonest response.awaiting soonest response. o2_Giulia, 17.07.2023, 07:57, moved from DSL, Kabel & Glasfaser to English O₂ Community: Broadband & Landline

Hello,I recently ordered the O2 My Home M Online (last Saturday). I was told I will receive confirmation email and I received a confirmation on my email with the order number (XXXXXXXX)However, when I was checking the delivery status, the order number was invalid.Can someone help me with this issue and let me know the current statusThanks in advance.Nilesh Edit o2_Sven 13.07.2023/13:37: Moved thread from Mobilfunk zu Hause to English o2 Community: Broadband & Landline, removed personal information

Hello !I need help with my current situation.I have moved to a new location within germany, and had requested for a move quite early as per process. However after moving, I came to know that the current apartment supports only cable connection . But my contract is in DSL.A technician came to activate the connection and said that I should show him the DSL point of connection, which I could not. So he went away saying nothing. Later I got a mail that connection is activated, but there is no internet connection obviously !I contacted O2 service centre and they said that there is DSL available in the area, but was not sure of why it is not in my current apartment. So they asked to contact technical team, who speak only german.Question is what should be the next step here ? Should I be running around to find solutions ? or there is a process for this ? edit o2_Solveig 11.07.2023, 19:57 Uhr moved from DSL → Engl

I buy a new O2 connection 30 Euro for unlimited teccnision come to install the connection on 27 June 2023 and said internet is working after that when i attache the Router ( ASUS ) and after do the setting it says you do not have internet access i called several time to O2 team but still after so many days my internet connection is not working i am frustrate without internet plss need urgent helpEdit o2_Bianca: Moved from DSL, Kabel & Glasfaser to English o2 Community Broadband&Landline

Hello, I got a new cable connection for my apartment and we are using our own router. When I tried to upload the MAC address of the router via the web portal, the web gets stuck and I am not able to do that. I have tried different browsers with the same result. I also tried doing it from the app, but cable connection not yet activated are not supported in the app. How can I send the MAC address before the activation date? Also, since we do not request a router, does o2 send the cable adapter for the antenna socket? or do we have to buy that ourselves in case we need it? Thanks you in advance. 

Hello O2 community,I am having a trouble with Fritz! Box 6660 which supposed to be activated today (May 11). I went to several O2 shops to ask for help, only to get an English hotline. I called the hotline, but the operator cannot diagnose why the connection was not established. Since I moved to Germany recently and cannot speak German at all, I cannot ask a technician to come (The booking can be made in German only). I would appreciate it if anyone can advice on how to solve the problem or how to ask a technician to come as soon as possible.DetailFritz! Box 6660 (router sent by O2)Activation date: May 11Status: Used “O2 my service” app to set up the router. However, “power” light keep blinking. “WLAN” light stays lit. Followed the instruction of the app, rebooted the router many times. No change.The Fritz! Box website says the internet is not connected (as shown in the picture below).

Hy, from yesterday my internet is not working. Can you please help me? I’ve tried with O2service app, i.ve tried to talk with somebody from O2 in english no result. I’m not sure what is the problem but on my router work only the power light, and when i log in to my fritzbox in the connections section the Internet is “not connected”, in Interfaces section Cable connectingLAN connected Wi-fi Off, Wi fi Network (2.4/5 Ghz) Fritz!Box 6660 Cable YLDECT offUsb no device connected    ONLINE MONITOR CABLE     connecting INTERNET IPv4 and IPv6 NOT CONNECTED somebody can help me. Thx

Dear O2 community,We are moving within Germany at the end of June and taking our O2 DSL with us. I made a request for this on Mein O2 online 10 days ago and could see my order in “My orders ” area online (also received an email about the order). However now I don't see anything under My orders area (neither in open or completed). I did receive a call a day after the order from O2 but could not speak as the person was speaking in German and they said they would call again (but never called again).Where could I check my order status for the move and if it has been accepted/on time ? Thanks and regards,comal.

I just recently ordered "O2 my Home M Flex", and now I've received an email asking to get an e-Sim. Isn't the e-sim supposed to be automatically included on my order and not to be ordered separately?And do I have to get an O2 E-sim to get my Router working and connect to the internet?Here are the details of my order:Type of package/rate - O2 my Home M Flex Router - O2 Home Spot 5GLooking forward to your response.

I am writing to inquire about how to open my NAT type.I have noticed that my NAT type is currently restricted, which is causing some connectivity issues with certain online services. In order to resolve these problems, I would appreciate assistance in opening my NAT type.Could you please provide instructions on how to Open my NAT type? And when I say Open NAT type I mean NAT Type-1 (open) and not NAT Type-2 (moderate) Are there specific settings that I need to configure on my router or in my network setup?I have the sim card number here should you need it.Thank you in advance for your assistance.I look forward to your response.

Hi,I live in 58095, My internet connection via o2 HomeBox 6742 to all of devices constantly drops for 10~15 secs and with 2~3 minutes interval. It’s very annoying as I work remotely. My online meetings are constantly interrupting.Following is the screenshot of ping result to google.com. It shows 10.4% of packet loss!!   So far If I contacted the o2 customer service, they changed my router twice. Nothing changed. I am very disappointed in this service. What to do to improve the situation? Device name: o2 HomeBox 6742Firmware version: 4.1.0.88vConnection Type: DSLThanks and Reg

I can no longer pay the installment amount, the account has disappeared from the data and I can no longer add it, please help me30.06.2023 09:11 o2_Katja: moved from Austausch rund um die Community to our english community

Guten Tag! Wir haben den Router erhalten, können ihn aber leider nicht an das von der Wand kommende Kabel anschließen. Vielleicht hat der Vorbewohner das Kabel durchgeschnitten.Sie werden am Freitag kommen, um das Internet anzuschließenKönnen Sie hilfen für mich? 

I’m a new customer of o2 my home M DSL.I can’t login to my account. actually i login to my account but it redirects me to the help page.  https://hilfe.o2online.de/I also can’t login by mein o2 app on my ios device.Thanks in advance for your help30.06.2023 09:11 o2_Katja: moved to our english community

Hello,I moved to a new address and thought everything were fine until I got a request to enter the MAC address of my router.I wasnt able to do it coz the option wasnt there, today the connection should be active and finally could enter the MAC but i dont have internet at all.How long it will take from the moment i enter the MAC address?I restarted the router few times but still no connection. The router is mine and not from O2 its FritzBox 6590 Cable.I am an IT Administrator so I tried everything but nothing worked :) Please help me as i do work from home and I need it urgently. Many thanksEdit o2_Bianca: Moved from DSL, Kabel&Glasfaser to English o2 Community Broadband&Landline

How can I contact support in English. I run diagnostics using o2 app and it indicates that my connection speed is 0.01 Mbps . I was given ticket number 900 042 700 811 but I can’t get through to anyone speaking English on the phone 

As per my account here. Everything is finished and my internet is activated and working. But there is no router delivered to our house. As I read it, there should be a router first that will be delivered so they can activate my internet, but there is none, so how did they activate it? Where is the router I ordered together with my internet? Does my plan is running its billing now even I haven't use it yet?  It is almost a week now since they said my internet is already activated. Thank you28.06.2023 11:22 o2_Katja moved from Router, Software, Internet & Telefonie to our english community