Hi @Drecula ,

welcome to our o2 community.

Do you want to cancel the contract because you move to another country or o2 istn’t available on the new address?

Regards,

Marc

Dear Marc,

Please consider the following information.

1. I will move back to India in April last week from Germany. So, I want to close the contract.
2. My actual contract will end on 12th July and the notice period start from 12th April. So, there are two options with me:
   • First Option: I will provide notice to terminate the contract on 12th April and end it as the usual way on 12th July.
   • Second Option: I will give notice now and because I will leave the country in April.
3. So, Please suggest which option is better for me? I will need DSL connection till april End. 

Please let me know in which option I will need to pay less money?

Regards,

Dhaval

Hi @o2_Marc  

Dear Marc,

Please consider the following information.

1. I will move back to India in April last week from Germany. So, I want to close the contract.
2. My actual contract will end on 12th July and the notice period start from 12th April. So, there are two options with me:
   • First Option: I will provide notice to terminate the contract on 12th April and end it as the usual way on 12th July.
   • Second option: I will give notice now and because I will leave the country in April.
3. So, please suggest which option is better for me? I will need DSL connection till april end. 

Please let me know in which option I will need to pay less money?

Regards,

Dhaval

Hi @Drecula,

thanks for your message concerning your wish to cancel your DSL-contract because of moving abroad.

Nice that you ask already several months in advance about the exact procedure.

I am glad to help you to find the right solution. Please note that if you send us a cancellation because of moving abroad, you need to send in the following documents:

• a deregistration certificate of your present place of residence (of Germany)
• a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord)

Additionally, we will charge you with further 3 months basic fee after deactivation of your contract in April. 

This means that actually, it is easier for you just to cancel your contract 3 months in advance in order that your contract ends in July. With the normal cancellation, we just need your cancellation letter, no further documents.

In your case both procedures will have the same costs.

Loving greetings,

Tobias

Hi @Drecula,

thanks for your quick reply.

In order to cancel your DSL-contract, please find all instructions here: cancellation I hope you cope with German language.

As you can see, you can either cancel your DSL-contract by sending a letter or when you registrate your cancellation online. If you do it online, do not forget to confirm the cancellation within 10 days.

Please send the router back to us after the deactivation of your contract by using this link: Return of router

I hope I could help you with this information.

Loving greetings,

Tobias

Hi @o2_Tobias ,

As per the earlier communication, I will start the DSL contract cancellation process in April - 2020.

Now please consider the following information.

1. My friend is ready to take ownership of the existing contract.
2. O2 will not have any advantage if I terminate my contract without a new customer.
3. My current O2 DSL rate is 29.99 euros/month.
4. Will O2 provide any discount rate to my friend if he will take the contract?
5.  Currently, my friend has a good offer with other service providers. If you will provide a good attractive rate from 29.99 euro/month then he is ready to take this contract.

Please check and confirm.

Regards,

Dhaval

Hay hay @Drecula,

at the moment you have no personal conditions on your contract, so your friend can take your contract without pay more than you.

Please note, that for changing the ownership we charge a fee of 29,99 EUR.

You can start the change of the ownership online in “Mein o2” in your contract details, it´s named “Inhaberwechsel”.

Kind regards,

Larissa

@o2_Tobias @o2_Larissa 

As communicated earlier, my contract will end on 12th July. If I provide termination notice now, then also it will work till 12th July. Am I right? I want to have DSL connection working till June end. So, I am asking this question. 

Please confirm.

Regards,

Dhaval

@o2_Tobias @o2_Larissa 
As discussed earlier, my contract termination date is on 12th July. If I will provide contract cancellation notice now, means in the April month then also will DSL connection work till July? 

Please confirm. Because I will need to use DSL connection till June end.

Regards,

Dhaval

@o2_Larissa 

I have provided contract termination notice online on 10-April-2020 on O2 Website. After termination website suggested to call and confirm termination 089 - 787979459 but due to corona there is a huge line and English speaking colleague is not available. 

Can you request from your end to proceed further with cancellation? My customer number is 6038494976

@o2_Tobias

I have provided contract termination notice online on 10-April-2020 on O2 Website. After termination website suggested to call and confirm termination 089 - 787979459 but due to corona there is a huge line and English speaking colleague is not available. 

I also sent written contract termination notice to your office. I hope you will understand consider it with reference to online cancellation.

Regards,

Dhaval

@o2_Tobias 
Also what is 4 Digit of personal customer ID? It is nowhere mentioned in my contract. I have checked my entire contract.

Hi @Drecula,

the 4 digits are not in every contract mentioned. Here you will find information (in german) on the 4-digit personal customer code.

We apologize that our hotline for english-speaking customers is currently as well staffed as is otherwise the case.
We have received your written notice and shortly you will receive written information with more details.

Kind regards,

Larissa