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Have not received DSL router yet

  • 12 November 2019
  • 6 Antworten
  • 450 Aufrufe

I am a new costumer to O2 internet connection for my house. The internet connection was activated to morning. But i Have not received my DSL router from O2 yet. Is anyone facing the same issue? Whom should i contact?

6 Antworten

schluej
Rang

Moin Moin,

currently there are delays. The routers come a few days after the activation of the landline.

if you have ordered a router.

Be patient please.

Live long and prosper 🖖
K
Rang

We haven't received any tracking details about the router. 

B
Rang

Hi there , 

 

My new O2 DSL Connection technician appointment is on 22.04. Today is 19.04 and I have not received any email regarding the DSL router delivery . I am wondering will I get a  or DSL router or not with my new connection , I have opted for O2 DSL router? please confirm? 

o2_Larissa

Hi @BeKind002,

welcome to our community!
I don't have any data about your contract, so I can't look at the details.

Please send your order number and your 4-digit personal customer code to @o2_Support. We will then get in touch with you as soon as possible.

 

Best regards
Larissa

B
Rang

Please see the message in O2 Support for details.

o2_Larissa

Hi @BeKind002,

as I have seen, you have now received the router you ordered.

If you have any further questions, please contact us.

 

Kind Regards,

Larissa

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