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Hi team,

 

I have an DSL connection with speed of 16 mpbs, however since I have shifted my apartment to Stuttgart, not getting proper internet speed. The speed I am getting these days is only 5 mbps, which is too low to work from home. I talked to O2 team couple of times, earlier they said they will increase the bandwidth, but it also didn’t work for me. Then I called O2 again and they said its not possible for me.

I verified the network availability earlier also when I was shifting apartment with O2 team and they said its possible that I would get good speed, but now I am not.

The guy from O2 who configured my connection in new apartment and the O2 technical team also said I need to talk to the O2 customer service agents to discuss if I can get any resolution. Please help me to resolve the issue, as its impacting my office work.

 

Regards

Hi team, 

Any update ?

I want you to take an action on it at the earliest.

Its affecting my office work and I can’t afford it.

 

Hi @Chhabpra,

 

welcome to our community. Unfortunately we are unable to increase the bandwidth at this address. My colleagues who worked on the ticket send this note:

> Deactivate WLAN
> only 1 end device connected via LAN
> no switch, HUB, ¿in between
> no active downloads in the background

- please do a speed test (speedtest.net, speedtest.t-online.de)
>> if  the speed test is not ok - please repeat the speed test again with an alternative device (as described above)
>> if this is still not ok >> please try a speed test again with alternative LAN cable or alternative LAN port (as described above)
- The customer may have to optimize his WLAN   This is the state right now. If you followed the instructions please get in touch with our technical support again. Phone: 0800-5152378   Greetings

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