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Hello, I really don’t know what’s the difference between New Customer & o2 customer when we choose for the contract. In new customer the price of iPhone 12 Pro is expensive & it’s cheap in o2 customer. I also want to know that what’s unique price stands for? How can I know that if I’m o2 customer or not to make a contract of iPhone 12.What’s the different between with Contract & Without Contract even?Thanks in advance edit o2_Vivian: Mobilfunkvertrag → o2 english community: mobile
Hello I'm trying to activate my sim card o2 and because I'm Romanian and I don't have a passport I can't activate it with my Romanian ID card!!!Please help I've tried with post office but no luck! edit o2_Tobias: message transferred to the English community
Hello, I’d like to upgrade my DSL contract to “DSL my Home L”. I tried the hotline, but nobody picked up.Can you help with this? Thank you!
hello,I tried to top up my sim card with a "o2 my Prepaid Data Pack L", at the cost of 9.99 euros. I selected the plan and completed the bank transfer right away, as instructed on the o2 website on November 17th, to Telefonica Germany. The money was debited from my account immediately. Then I and received 4 different sequential messages from o2: The first said that my new credit was 9.99 and that it was valid until May 20th, 2021. The second message, received less then a minute later, said that my prepaid credit was almost used up and I need to top up. The third said that my "o2 my Prepaid S" was successfully extended until December 15th. The fourth, received less then a minute after the third one, said that my "O2 my Prepaid Data Pack L" had not been activated and that I needed to top up the necessary credit within 48h.I never chose the prepaid data pack S, and I have no idea why o2 simply decided that that was the pack I was gonna get, and used my credit top up for it! Now I'm stuck
I have left germany and done abmeldung. I want to cancel my o2 contract. I have a number active and insurance active i want to cancel both. I tried to contact o2 but no one picks up. Please help Edit by o2_Katja: Verschoben zu Englisch
Hi, I have a problem. I make conctract 11.11.2020 homespotM, but I can't use it because I don't have signal my speed is 0.04mbit/s I don't whant to pay something I can't use so I whant cancel that conctract. I been in store where I take it and he told me I can't make kündingung and nobody can't help me because o2 don't have technicker. I try to call but I don' have o2 number, on other numbers nobody answer. Please help me edit o2_Manga: verschoben nach Englisch o2 Community: Mobile
Hello I cancelled my O2 Internet and it will be deactivated on 05.12.2020. Unfortunately I lost my Router when i moved to new house, so I can’t send it back to O2y In this case what should I do? Thank you ahead
Hi,I signed up for an O2 contract in Düsseldorf for my mobile phone last week and the representative even gave me a 2nd SIM card for free (in the same price). I opted for a plan with monthly 25,99 rental after discount). Yesterday I got received an invoice for 82 EUR (!!). When I rushed to the store they told me it’s a one-time connection fee (4O EUR each for the 2 Sim cards). I asked why they didn't inform me at the time of signing the contract, and of course they had no answer. They just said “you have to pay” with a straight face. Do you think it’s an ethical business practice from O2? You have hidden costs and you don't even inform the customer while signing the contract?I don’t even know if it’s written in my contract. Maybe I wouldn’t have opted for the 2nd SIM card if I knew about this. Maybe I wouldn’t have opted for O2 at all! And now I’m stuck for 2 years with no way out. And the worst part is that they will deduct the money just after 15 days from the start of the contract.
Hello, Today i was trying to order iphone 12 Pro Max with unlimited sim contract, but i didnt realize that it was not Pro Max instead it was just the standard version, so i ended up ordering it. I have not gotten any secondary confirmation that my order has processed yet. I would like to cancel it before that happens and make a new order for the iphone 12 Pro Max. Can anyone help me in this regard or point me in the direction of what i can do to resolve this issue.
I am taking my old number from another service provider to O2. Cancellation with the previous provider is already processed. And my new sim(ordered online) was delivered by post with a new number. I have activated this new sim card, cancelled the contract with the previous service provider and now I am stuck with new number, while I request for porting long ago. Many times, I called the customer hotline, their response is only in German and don’t even bother wait for my response and cut the call. Someone please help me to port my old number. Edit o2 Antje: Moved to English Board
I have connection issue with DSL Router O2 box 6431 for past 3 months, no response from O2. I have case number: 587 337. It is very clear no DSL connection with Router. Is anyone assist here to resolve the issue. I have installed app and created the ticket number as ‘587 337’. I am not sure about next step, O2 customer number is just stupid machine repeatably asking to install the app for troubleshoot. Edit o2_Lars: Transfered from DSL/Router to English/Broadband
I have connection issue with DSL Router O2 box 6431 for past 3 months, no response from O2. I have case number: 587 337. It is very clear no DSL connection with Router. Is anyone assist here to resolve the issue. I have installed app and created the ticket number as ‘587 337’. I am not sure about next step, O2 customer number is just stupid machine repeatably asking to install the app for troubleshoot.
Greetings, I currently have a phone contract with O2 from february 2019 and the 24 month contract finishes in February 2021 after which i would like to discontinue the same. My Phone Number is +491XXXXXXXXXWhat is the process for the same or can i talk to someone who speaks english ? Edit o2_Giulia: phone number deleted, moved to English o2 Community: Mobile
Hi My internet was supposed to be activated today, the techician visited my home checked everything and said that the conncetion cannot be made due to cable issue in building, but two weeks back the old tenant who lived in the apartmenr had o2 internet and she took hers conection when she moved. I took a new contract and it is notwoking for me. The DSL light is blinking continously. I desperately need intenet as I have already spent 2 weeks without internet. RegardsRichy Edit by o2_Andrea: verschoben von o2 Homespot & o2 My Data Spot zu English o2 Community: Broadband / DSL
Hello My current contract is 20G/ month and I still have 12 months left. I would like to know if it is possible to change it into Unlimited Max + Iphone 11. Can I change my current contract into a new one or I have to make a new contract ?thanks
Hello, I am a newbie here, also sorry that I am writing down in English.I applied a O2 DSL contract through Check24 on 28th Oct.Then I got an Email from O2, it says I can check my order status via the link they sent me. However, the link doesn’t work.And today I got another email that they need some more information to confirm the contract and go further.Daten des Vormieters Vor- und Nachname Anbieter des Vormieters Rufnummer und KündigungsdatumI have no idea where to send this information. No Email, no address clarified.And also it said they tried to call me but failed, but I haven’t got any call! I think I haven’t filled out my phone number in Check24 request form.When I tried to call hotline service, the bot said I need to enter my phone number, and then couldn’t find my number on database.What should I do now? Cancel the contract and then apply again? or Just provide above information? Where should I contact if I want to either cancel or provide the information? Cannot find any con
I am currently subscribed to the 20G contract and I would like to subscribe to an additional contract “Iphone 11 64G + Unlimited Max”please send me a special offer I wont refuse ;) edit o2_Manga: verschoben nach Englisch o2 Community: Mobile
Hello,I would like to know if there are any international plans which work in India? I just need to use some internet when i need it….. what are my options?Please let me know.Best Regards,Ajay
Hello, I wish to take a O2 contract from a friend. I would like to know the procedure so that all the future billings will be on my name and from my Bank account.The contract is for a Mobile connection, for 2 years and it is the 4th month.Best,Jibi edit o2_Giulia: moved to English Community: Mobile
Hello Since the beginning of this COVID-19 lockdown, I have been constant problems with my 02 internet connection. Specifically - the internet works sporadically (goes off entirely 1 day/week) and also I cannot really connect with my work VPN during the day. The VPN will connect but then almost immediately get disconnected, requiring constant reconnections. This is true if/if not others in my family are using the internet at the same time. Talking to my work IT, he says that a VPN requires not only a higher bandwith but also a constant connection to work and this is probably the result of a unstable connection here. I dont believe this is a problem of the wifi connection only as when I connect my computer with a LAN cable the problem usually persists. I have a Homebox and a DSL M Flex contract. What could be causing this problem and how can I fix it? Will a better router fix the problem or do I also need a higher bandwith contract? Please help as the internet is crucial these da
Maybe a stupid question… I ordered the Homespot on 10th November, I received the device on 12th November with a sim card in the package.Everything seems to be working except I need the Sim Pin.Where do I find the Sim Pin? Does that come separately? If so, how long does it normally take? Thanks! Edit o2_Bianca: Verschoben von SIM-Karte zu English Mobile
Hello!I am moving out of the flat that I am currently renting in the end of December 2020. For about 6-7 months I will not be in Germany, therefore I would like to cancel my DSL and mobile contracts from 1st of January 2021. It does not make sense for me to pay for both of these things if I am not even in the country. I cannot do the Abmeldung in the Burgeramt either because I am still going to be a student in the University, just on the online education (due to Coronavirus). Currently my contract was extended until September 2021 and this is not an option for me. What can I do in this situation? Thanks.
Hi There,My internet stopped working on Monday night. We had to restart the router several times until it started working again. One of the moderators let me know ahead they were doing some maintenance work in my area.Please look at my recent post under my topic “Homespot stuck at 2Mbps”. o2 have the worst speeds and will insist all is well as their “livecheck” only ever reports a green status. I suspect this is to paint a rosy picture of the quality of their service.Cheers. Edit by o2_Andrea: in einen eigenen Beitrag verschobenedit o2_Tobias: see also the closed thread https://hilfe.o2online.de/english-o2-community-mobile-43/homespot-router-is-stuck-at-2mbps-542025
for some special reason, i need sim with volte/vowfi, but can use voice call, sms, mms and internet.how can i get this kind sim? can you deactive the volte/vowifi function of prepaid or postpaid sim?both prepaid and postpaid sim I have.
Hello tobias, Thanks for the answerI have a question again, Can I upgrade my 7mos. old Iphone 11pro max to Iphone 12 pro max? Jennifer edit o2_Tobias: thread transferred from Current o2 tariffs to this new thread as the topic is totally new
