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Hello,My name is Seraj Ahmad.I prchased Google pixel 5 from O2 Dortmund Thier Galary on 17 Oct and i should receive with in 4/5 days but after 2 weeks still, i did not receive Invoice for my phone.I need that invoice to reddem offer from google for Headphone and last date is 11 Nov.Can you please provide the Invoice as soon as possible.
I am moving abroad and I have filled in and sent all documents by fax and email to the o2 centre at Nuremberg. I received the confirmation of cancellation from o2 but this refers only to the mobile phone number. Does this mean my DSL will also be parallely cancelled? It was clearly mentioned in my emails and request letters that both mobile phone and DSL need to be cancelled. Please help me on this asap Verschoben in English o2 Community: Mobile
Hello, I got an email to say that my new sim card will be automatically enabled in 14 days but I do not want this anymore as my phone was returned. There is no option on the website to cancel this sim so how can I cancel it? Please help urgently!
Hello, I waited at home for my package with my hardware to arrive and DHL did not deliver it. They left a note in the tracking to say that they couldn’t find the doorbell. As DHL couldn’t deliver,the order has been sent back and I have now received a letter to say that I need to pay for the unsuccessful delivery?? I don’t think this is fair as the fault lies with dhl. My name is clear on the doorbell and all other deliveries come without issue. Best,Cao
I have transferred a DSL contract from my friend, and I cannot even log into Mein O2.I need Mein O2 to reach some critical services.What is the user name I have to use?
Hi, My route (box 6431) shows the DSL light blinking but Internet light off. And I can‘t access to the Internet. I have tried troubleshooting and restarting the box, but it doesn’t work. Really need help. Many thanks in advance.Edit o2_Lars: Transfered from DSL/Router to English/Broadband
Hello,I successfully unsubscribed my mobile contract (xxxxxxxxx) in June with confirmation from your side.However, every month I still receiving a bill (4 euro). Somebody can clarify that?Best, Luca T. Edit o2_Flo: Personal data anonymized.
Hi, today I have registered an account for mobile and internet, also I have chosen the iPhone 11proWhile I was in the shop they told me to wait to take also the mobile phone, after some time they told me that I have to wait 3 months to get it, is it normal?The only thing that I have got, it's the Sim card and the copy of my contract, also they have forgot a letter to my email address, hope to have an answer Your's sincerely
Dear Team, I am an O2 customer who got a Contract with Mobile and the 2 year period is getting over this month end. I am a student and I would like to reduce the monthly contribution which is currently 34.99 Euros. I would like to continue in O2 but it will be difficult for me to manage high monthly contribution in the current situation. My current plan is O2 Free M Boost 20 GB (34.99 Euro monthly contribution) I would like to change it to 10 GB plan which should be manageable for me. I am not able to find an option with 10GB in the contract extension option. Could you please help me in this regard? Thanks and RegardsAnand Edit o2_Vivian: verschoben von Mobilfunk: Vertrag & Tarife zu English o2 Community: Mobile
edit o2_Tobias: screenshot out of data security reasons deleted
I cannot open my bills. It redirect me to O2 community. Moreover I cannot even login in o2 app via S10 plus. Kindly solve my issue.
I need urgent help. The technician had come to my house and did his task. The DSL connection says it active now. I did not buy 02 router. I have TP Link router (tl-wr940n). I tried configuring it but it says no internet. I read many threads about it and unable to understand how should I proceed. I need internet urgently.Could someone please tell me the next steps ?Can I use this TP Link router or do I need to buy some other one ? Please help Urgent !!!Edit o2_Lars: Moved from DSL/Router to English/Broadband
Hello, I have signed up for the Free Unlimited Max tariff back in March, and despite some service disruptions the service quality was overall o.k. so far.However starting in September I have started receiving bills for over 90 Euros instead of my expected 50. The extra amounts show up in the bill as “Verbindungen & Services” with no breakdown or any other explanation.I have been unable to reach out via telephone (language barrier), and my questions via chat have never been answered.I would like an explanation to these extra charges and to understand how to get rid of them and be refunded for these past two months. Does anybody have any suggestion for a non-German speaker? Thank you.
I have recently travelled to home country and I changed my sim to another phone . I have to enter sim pin which i forgot and tried to unlock by entering PUK. After many attempts of entering correct PUK code , now I have notification of invalid sim . Please help to suggest how to activate the sim again edit o2_Manga: verschoben nach Englisch o2 Community: Mobile
In September I went to the O2 shop to inform that my contract was ended, the men in the shop offer to me a new plan from the end of September (day 27). He told me, I can give you this new plan but you need to get a new chip and a new number, ok, I said yes, no problem with change my phone number. He explained that the new plan is unlimiteded for like 30 euro app. The only thing to be carefull is the day that I need to chenge my chip. We did the contract, everything looks normal. On 27 Sep. I check my new chip, receive my new number the email with the activation. BUT surprice, I received other email with another number too! I think maybe is a mistake. Now my last invoice of the new plan is 114 euro! I mean, if I only use one number, then I check both cost and it’s no more than 50 euros!, What happens? I feel like if this men in the shop scammed me. Need help with this, because I can´t pay that amount for it. Moved to English o2 Community by MXP_Alex
I have ordered for an 02 DSL and have been waiting for 1 month now . Today was my third Termin from the Techniker and today also no one came . Now 02 sent me a new message that they will make a new Termin . I have taken a new 02 sim and ordered for this DSL from the same O2 shop in Moritzstraße,Zwickau . The VERY GOOD AND LOYAL man from the O2 shop promised me that I will get the WLAN in 2 weeks and gave me a Termin on 16-10-2020. I ordered it on 30-09-2020. He also told me that all other network providers also will need two weeks for activation and made me sign the contract . O2 took €39.47 from my account on 13-10-2020(I don’t know for what!). It’s been one month now and 3rd Techniker Termin is over. I am hopeless and don’t know what to do next. Please help someone . Thanks 🙏🏽
Hello,I have moved out of Germany in DECEMBER LAST YEAR!!!! I have cancelled my contract and paid the rest of the remaining price of my phone, and now I see I GET A NEW CONTRACT FOR MORE ONE YEAR!!!!!!!!!!!!!! PLEASE GET ME OUT OF THIS Edit: Moved to Subforum English - o2_Kurt
Hi there,My prepaid sim card was switched off after a late payment due to a banking issue. I’ve since paid the missing amount but my sim card has not been switched back on. I am currently unable to receive calls or SMS’s. How can I solve this problem? Kind Regards Edit by o2_Katja: verschoben Richtung Englisch
Ich habe für o2 my Home M Flex sich anmeldet. Meine erste email von o2 hat “In Kürze erhalten Sie eine zweite E-Mail mit Informationen zum weiteren Vorgehen” gesagt, aber ich habe kein mehr emails bekommt. Wo ist meine zweiter email und wird mein WLAN immer noch verbunden sein? Ich brauche WLAN!! Auf englisch ist für mich besser, aber ich lese auch deutsch.
Hallo & leider blinkt der Homespot rot / wlan nicht verfügbar- Netzstecker gezogen - kein Möglichkeit mich mit dem 5GHz zu verbinden - auch nicht manuell- da akzeptiert er die PIN nicht - was kann ich tun ?
Hi,I recharged my o2 account with 15 eur this morning via direct debit and selected the “o2 my prepaid S” plan on o2 myapp. The money got deducted from my o2 account for the plan leaving me with 5 eur balance, but the plan is not activated yet.Please can someone help?Thanks edit o2_Solveig : verschoben von Prepaid zu English
I made a contract in May 2015 with O2 to purchase a new phone and a new data contract. I was also given a free bonus sim card which I did not want, need or ask for. The sales guy said it was free so why not. I have never even taken the sim card out of it’s packet and have no use for it. After 2 years O2 started charging me €19.99 per month for this card despite knowing I was never using it! They never told me I had to cancel it with 3 months notice because the guy in the shop said it will be cancelled automatically if I never used it! I never wanted it in the first place and still have no use of it. I only was aware of it when i logged in to the O2 online website to see I now had 2 mobile numbers!What kind of a company behaves in this manner? I am now being forced to pay €69.98 per month for something that should cost less than €35. Also, Upon automatically renewing the contract for the sim I was using in my phone, they also put the cost up from €39.98 to €49.99 per month!! For only 25
Hi O2!I’m a o2 customer since 2 years. I have called total 2 hours with O2 service and it results in nothing. They told me to send a mail to O2 but were unable to help me solve this directly. I was in the Netherlands for visiting and called the local police number +31 343 57 8844, unfortunately it’s a paid number but cost is just 2.8 cents per minute but I ended up paying almost 50 euros for around 15 minutes calling which is ridiculous. I reached out to the dutch police and here I quote from them “The costs I stated are the only ones we collect. If more money is collected your mobile provider should be able to explain how that happened. “my phone number is xxx and can provide more details via emailPlease let me know how I can make a complaint about this unfair charge and how I can report this mistake in the billing and get the extra money back.Thank you very much!Rachel edit o2_Manga: verschoben nach Englisch o2 Community: Mobileedit o2_Manga: persönliche Daten entfernt.
