Hello everyone,
since a few months it happens that we have DSL line breakdowns on consecutive days.
After several calls we tried the installation of the app to fix it, without success.
When we called, a technician was supposed to come by who didn't show up the first time because one of your employees forgot to give the data to the technician. We waited in vain and invested 20 EUR in temporary o2 packages to be able to use the internet. A short time later the internet was working again.
Now the internet is running unstable since Monday, there are frequent interruptions during the day.
We were put off that a technician would come by. Again we got 5 EUR for 15 GB Internet to be able to use the Internet for at least 24 hours straight. A technician was informed and came yesterday at noon. He said he was fixing something, but didn't tell us what exactly he was fixing.
On today's telephone inquiry, because there were already several times disconnections with the Internet, the conversation was interrupted - just hung up?
It's quite annoying to call the customer service all the time, to dial through the GDPR (DSGVO) announcement, to get the annoying app sent to you again and in the end just have to wait for a working internet.
We would like to have clarity about what exactly the technician has repaired and how to proceed, because the costs we have to pay slowly exceed the payment of a complete monthly invoice.
It would be nice if someone could write back to us who can give us clarity.
With kind regards
i.A. Daniel