Hello,
I'm a new customer with O 2 my Data Spot Unlimited (2020). Despite having quite a strong signal, I never get past 50 Mbps (even reaching 50 Mbps is rare), even if according to contract it should go up to 220 Mbps. I am using an O2 HomeSpot.
I have tested it multiple times and I never get over that 50 Mbps barrier. Can you check what's wrong?
Lösung von o2_Andrea
Dear
welcome here in our community. 
With your o2 Homespot you have a download speed of up to 225 Mbit/s, which does not mean that this speed is always guaranteed. That's why the average speed is included in the tariff information mail, but even there you can get a lower speed. In the tariff info mail you will find this information (screenshot). With your 50 MBit/s you are already above the average of our users.
Translation screenshot:
Included is an internet access with up to 225 MBit/s (download up to 225 Mbit/s, average 40 MBit/s; upload up to 50 MBit/s, average 19.6 MBit/s) in the German o2 mobile network.
If this speed is not enough for you, you can still revoke your mobile phone tariff and router by email today. Your revocation period is still valid until today (13.10.2020). With the order confirmation of 29.09.2020 you have received a revocation form which you can use for this purpose.
Kind regards,
Andrea
Dear
there is no lie in the text you posted above. It clearly says up to 225 MBit/s there. Exactly like 
Kind regards,
Andrea
So since there is no minimum, you're covered for providing zero Internet for days. How convenient... Not only you're not the leader in my area, you completely disappeared since last week. I will send you a written request for cancellation of the contract.
Hi
and here we are at the concluding message of the following thread: https://hilfe.o2online.de/english-o2-community-mobile-43/my-internet-is-dead-since-yesterday-where-do-i-report-a-network-outage-548337
Therefore, I will close the topic here.
Loving greetings,
Tobias
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