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Upgrade from Classic M to O2 my Home XL

  • September 20, 2020
  • 9 Antworten
  • 224 Aufrufe
failedsitcom
Besucher:in

Hello,

 

I’m currently looking to switch my account from Classic M to O2 my Home XL, and was wondering if I needed to go through the regular order process (and booking out a technician), or whether there was a way to make the switch directly online.

 

I already have access to a FRITZ!Box 7590, so also wouldn’t need any new hardware.
 

Thanks for any assistance! :slight_smile:

Lösung von o2_Giulia

Hello @failedsitcom,

 

Please apologize our late reply.

 

I have checked your current plan and noticed that you have a contract with a monthly cancellation term. Do you want this for the o2 My Home XL as well? The monthly charges for the o2 My Home XL Flex will be 44,99 EUR. As this would be an upgrade, there are no further charges for the change. Please note that the change takes around 2 to 3 weeks. Normally, a visit of a technican is not neccessary.

 

Please also see our product information sheets for further details. Note that the prices contained therein are standard prices excluding any discounts.

 

Just let us know if you agree and we will carry out the tariff change.

 

Kind regards,

Giulia

9 Antworten

failedsitcom
Besucher:in
  • failedsitcom
  • Autor
  • Besucher:in
  • September 24, 2020

Is it better if I get a friend who speaks German to call the hotline?

failedsitcom
Besucher:in
  • failedsitcom
  • Autor
  • Besucher:in
  • September 29, 2020

As it's been over a week now with no response, I just wanted to bring attention to this enquiry again.

Joe Doe
Legende
Forum|alt.badge.img+37
  • Joe DoeLegende
  • Legende
  • September 29, 2020

@failedsitcom Sorry that you must wait. I think an o2 Moderator will been soon in your thread.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
failedsitcom
failedsitcom
Besucher:in
  • failedsitcom
  • Autor
  • Besucher:in
  • September 29, 2020

No worries @Joe Doe, everyone here seems very helpful and I’m sure there’s a good reason I haven’t received a response yet. Thanks for the reassurance!

Joe Doe
o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • Lösung
  • September 29, 2020

Hello @failedsitcom,

 

Please apologize our late reply.

 

I have checked your current plan and noticed that you have a contract with a monthly cancellation term. Do you want this for the o2 My Home XL as well? The monthly charges for the o2 My Home XL Flex will be 44,99 EUR. As this would be an upgrade, there are no further charges for the change. Please note that the change takes around 2 to 3 weeks. Normally, a visit of a technican is not neccessary.

 

Please also see our product information sheets for further details. Note that the prices contained therein are standard prices excluding any discounts.

 

Just let us know if you agree and we will carry out the tariff change.

 

Kind regards,

Giulia

*** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
failedsitcom
Joe Doe
failedsitcom
Besucher:in
  • failedsitcom
  • Autor
  • Besucher:in
  • September 29, 2020

@o2_Giulia no need to apologise! Thank you for taking care of this.

That sounds like exactly what I’d like, and I’d happily switch to the new tariff. Feel free to make the switch, or let me know if you need anything on my part (written confirmation, etc.).

 

Thanks again!

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • October 1, 2020

Hello @failedsitcom,

 

I have ordered the change to o2 My Home XL Flex for you now, all information on the exact date and further information i.e. the new access data for your fritzbox will be sent by email. If you have any further questions, please let us know.

 

Kind regards,

Giulia

*** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
failedsitcom
failedsitcom
Besucher:in
  • failedsitcom
  • Autor
  • Besucher:in
  • October 1, 2020

That’s absolutely perfect, thank you so much @o2_Giulia.

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • October 1, 2020

You are welcome!

 

Best regards,

Giulia

*** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
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