Is it better if I get a friend who speaks German to call the hotline?

As it's been over a week now with no response, I just wanted to bring attention to this enquiry again.

@failedsitcom Sorry that you must wait. I think an o2 Moderator will been soon in your thread.

No worries @Joe Doe, everyone here seems very helpful and I’m sure there’s a good reason I haven’t received a response yet. Thanks for the reassurance!

Hello @failedsitcom,

Please apologize our late reply.

I have checked your current plan and noticed that you have a contract with a monthly cancellation term. Do you want this for the o2 My Home XL as well? The monthly charges for the o2 My Home XL Flex will be 44,99 EUR. As this would be an upgrade, there are no further charges for the change. Please note that the change takes around 2 to 3 weeks. Normally, a visit of a technican is not neccessary.

Please also see our product information sheets for further details. Note that the prices contained therein are standard prices excluding any discounts.

Just let us know if you agree and we will carry out the tariff change.

Kind regards,

Giulia

@o2_Giulia no need to apologise! Thank you for taking care of this.

That sounds like exactly what I’d like, and I’d happily switch to the new tariff. Feel free to make the switch, or let me know if you need anything on my part (written confirmation, etc.).

Thanks again!

Hello @failedsitcom,

I have ordered the change to o2 My Home XL Flex for you now, all information on the exact date and further information i.e. the new access data for your fritzbox will be sent by email. If you have any further questions, please let us know.

Kind regards,

Giulia

That’s absolutely perfect, thank you so much @o2_Giulia.

You are welcome!

Best regards,

Giulia