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Hello,

I am a new customer for O2 DSL. My connection will get activated from 2nd November, 2020. I live in Düsseldorf now and I ordered the DSL for another city where I will move by end of October. Initially I had one email from O2, stating I can change my Router shipment address. But now O2 customer support is saying I need to cancel this contract and order a new router, which I do not understand. All I want is the router shipment in a different address or a delayed shipment of router. If nothing works then I like to know how to terminate O2 DSL at this stage.

Regards

Sonali Roy

Hi @Sonali,

 

first of all, welcome to our forum. Nice that you have found your way to us.
Please click here to continue your first du Posting: https://hilfe.o2online.de/router-software-internet-telefonie-34/anforderung-die-lieferung-des-routers-oder-an-eine-andere-adresse-zu-verzoegern-545063?postid=2178883#post2178883

 

Regards
Antje

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