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Hello,

I have a O2 my Home M contract of two years ending on 12.12.2020.

I’m moving abroad on 20.12.2020 so I want to cancel my contract a couple of days before. Is it possible to keep having the internet connection until 19.12.2020/20.12.2020?

Also I have an O2 router, can I send it back a few days before 20.12.2020?

What is the process for cancelation in this case? do I have to give notice from now?

Thank you in advance!

@guillermoriospavia first you are to late for a normal cancellation of your contract. The last date was the 12.09.2020. Now the contract will normal end to 12.12.2021 if you cancel. For moving abroad please read here.

https://hilfe.o2online.de/english-o2-community-broadband-dsl-70/how-to-do-a-cancellation-of-my-dsl-contract-due-to-moving-abroad-508314

Hi @guillermoriospavia 

Welcome to our o2 Community.

Are there any questions left unanswered after checking @Joe Doe Link? (By the way many thanks for your help mate)

Best Regards Matze  

  

Thanks for the answer @Joe Doe

@o2_Matze just one more question. When should I send this cancelation request ? Can I specify the date of cancelation of the services?

@guillermoriospavia  Tricky Question. I would say four weeks should be good, so around late november would be perfect i guess. 

Best Regards Matze   

ok, thanks for the help!

Hello @guillermoriospavia,

 

we are pleased to help you 🙂 If any further questions come up, please let us know.

 

Kind regards,

Giulia

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