Hi, I am permanently moving out of Germany and will be returning to India. I need to cancel my O2 DSL contract. i have less days left in Germany. What is the quickest way to get the contract canceled. please help. Let me know how to identify the customer number. While writing the letter for cancellation do we have to mention the customer number?
Hi Joe, Thank you for the help offered.
I have 24 months contract. When i had checked in o2 shop in Essen, they mentioned that if i submit the De registration letter, they will immediately terminate the contract. Now they are telling me to send the termination letter and de registration copy to the 90345 Nürnberg address. I have only few days left in Germany. Could you suggest any quick process to get the contract terminated? Also could you advise how to check my Kunden Number? i am not able to seet it in the contract document or the monthly invoice email. Is there a customer service email where i can send the docs?
I think you have an rented o2 router. Don’t forget to send back over the o2 dsl return portal oder you must pay a penalty payment.
Hello,
My contract was terminated in August 2020. However I've been getting Invoice that I can't even see anymore, because portal always show error.
I had also written letter to terminate along with De Registration and Flight ticket details. I even returned WiFi Router to O2 mentioned address.
Now I have received another invoice for September 2020 that I cannot see. My written requests to O2 to terminate are ignored and continue to be debit the amount from my Bank Account.
I ask for help on this matter.
Hi
I have sent you a private message via our
there we can go into detail regarding your contract and last invoice.
Best Regards Matze
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.