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Gebuchtes Datenpaket. Zahlung abgebucht, Daten nie erschienen.

  • March 25, 2021
  • 5 Antworten
  • 53 Aufrufe
nasir.shinnx
Besucher:in

Dies geschieht jetzt zum zweiten Mal. Ich habe meinen aktuellen Datentarif abbestellt, neues Guthaben hinzugefügt und dann versucht, einen neuen Smartphone-Datentarif zu abonnieren. Der Betrag wurde abgebucht, aber es wurden keine Daten angezeigt? 

Was ist zu tun?

 

 

 

Edit o2_Vivian: verschoben von Prepaid → English o2 Community: Mobile

Lösung von o2_Kurt

Hi @nasir.shinnx ,

 

the “Allnet-Pack” came first, since it was already queued, therefor using the money which wasmeant for the pack M.

I’ve refunded the costs for that pack. The funds should become available within the next couple of days.

 

Sorry for the late reply!

 

Best regards,

Kurt

    5 Antworten

    o2_Katy
    • o2_KatyModeratorin
    • March 30, 2021

    Hallo @nasir.shinnx,

    willkommen in unserer o2 Community!:relaxed:

    Wann hast du denn versucht die Option zu buchen? Und hast du mal im Online Portal, bzw. in der Mein o2 App mal nachgesehen?

     

    Viele Grüße Katy

    Test+++Test+++Test... Testberichte & Reviews? Hier geht´s lang -> https://hilfe.o2online.de/testberichte-reviews-9
    nasir.shinnx
    Besucher:in
    • nasir.shinnx
    • Autor
    • Besucher:in
    • March 30, 2021

    It happened on 25th March. I waited for 24 hours and then on 26th loaded new credit of 15€ and subscribed smaprtphone M package again. 

    o2_Kurt
    Forum|alt.badge.img+40
    • o2_KurtModerator
    • Moderator
    • Lösung
    • April 10, 2021

    Hi @nasir.shinnx ,

     

    the “Allnet-Pack” came first, since it was already queued, therefor using the money which wasmeant for the pack M.

    I’ve refunded the costs for that pack. The funds should become available within the next couple of days.

     

    Sorry for the late reply!

     

    Best regards,

    Kurt

    Signatur :)
    nasir.shinnx
    Besucher:in
    • nasir.shinnx
    • Autor
    • Besucher:in
    • April 10, 2021

    Hi Kurt!

    Thank you very much. Can you please forward it to tech team as this is a common problem and happened to me twice before this instance. Also once with my wife for which now I don’t remember the dates. But its a permanent problem and maybe it has some solution. Please escalate it to technical department so they can fix it. 
     

    Thank you very much for your response and help. 
     

    Cheers

    Nasir

     

    o2_Tobias
    • o2_TobiasTeam
    • April 14, 2021

    Hi @nasir.shinnx, 

     

    thanks for your feedback. 

     

    Nice that @o2_Kurt already helped you out and gave you a solution. 

     

    If you see anything going strange, just contact us immediately. Often, we can solve the issue. 

     

    Loving greetings,

    Tobias

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