Me and my husband ordered two prepaid flex tariffs L via website. After filling in the form for the order, we were told that delivery will take 2-3 work days. It has been more than a week yet we still haven’t received the tariffs. The address was correct as well as our personal data. Would be great to get some help on this issue.
Lösung von o2_Tobias
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We are living at the address for 1,5 month and are registered there. Didn’t get a confirmation email about the order.
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I just checked the Spam folder - nothing there :( Should we try to order tariffs again?
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Ok, will do that. Thank you for your help!
I’ve tried to order a tariff once again, doublechecked my data - no email yet. I also requested “resend confirmation link” few times, still no email. Spam and all other folders are checked as well.. (my domain is gmail)
@gmail.com
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Yes. I will send you our email addresses by private msg
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Yes. I will send you our email addresses by private msg
I hope O2 support will read this and help...
I’m trying to order a prepaid flex tariff L via website. On the second step there is an information that I should confirm the order by the link that is sent to my email. Unfortunately, I have not received this email even after requesting it again and again. I’ve checked the spam folder as well. My email is at gmail.com.
O2 support, please help with this issue.
edit o2_Tobias: moved because of double posting from this thread Troubles with receiving a confirmation email. O2 support help pls to here
Hi
welcome to our English Community.
I regret that you did not receive any sim-card for your prepaid-tariffs. This is really strange.
In order to check the data with you, I will contact you by private message via
Loving greetings,
Tobias
Hi
thanks for all your details under
I found 2 prepaid-sim-cards that you ordered on the name of your friend and 2 prepaid-sim-cards that you ordered on your name.
I regret that the sim-cards did not arrive at your address.
I have now ordered the delivery of the sim-cards to your address again. Please make sure that your name and the name of your friend is written on the letter-box.
I hope that this time the sim-cards will arrive.
Loving greetings,
Tobias
Hi
is everything clarified now with your sim-cards?
I hope that they arrived this time.
If you need any further support, just let me know.
Loving greetings,
Tobias
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