Hi,
There is a problem with the DSL connection after transfer of the contract from previous tenant to me. Tried contacting the customer service but no luck apart from creating the case with no: 900419430478. I have attached the pictures showcasing the current router status, O2 service app diagnostic status and the Case created chat. The issue persists from April 8th.
edit o2_Solveig: verscheobn von Router, Software.. → English o2 Community : Broadband/DSL
Moin,
Wait 24h if no success call
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I waited for almost a week now, as mentioned the issue is from April 8th. Tried contacting the number mentioned but no luck as the technical team just speaks German and not English.
Hi
Welcome to our o2 Community.
Could you please try it one last time?
Please try another factory reset and setup the router again, i am sure
after that your DSL should work as planned.
A green DSL LED is always a good sign. Red Info Light indicates that the router is waiting for the correct PIN to connect.
Important Info: After a contract transfer you get a new VoIP PIN (the one you use when setting uo the router) via E-Mail.
Did you receive thee- mail with these Infos?
Best Regards Matze
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
