Good morning,
I got the LTE M but the internet I receive is not enough to have video calls while working from home. So, I cannot keep it. I would like to cancel my contract within the first 14 days. In my intranet I only find the option to finish it at the end of the month but I want to cancel it right now before the first charge will come.
How can I do that? Can you help me, please?
Thank you!
Lösung von Anonymous
All you need to do is send a E-Mail to widerruf@cc.o2online.de
The following information is needed
Just write a short sentence in your email for example.
“ I hereby revoke the contract I have concluded for the purchase of the following goods /the provision of the following service: …... *write the name of the service you want to cancel *
Provide the order date
Provide your name and address
Your customer number would be helpful as an option thought is not necessary to cancel your contract.
I hope though someone from O2 will be here to assist you soon before you cancel .
All you need to do is send a E-Mail to widerruf@cc.o2online.de
The following information is needed
Just write a short sentence in your email for example.
“ I hereby revoke the contract I have concluded for the purchase of the following goods /the provision of the following service: …... *write the name of the service you want to cancel *
Provide the order date
Provide your name and address
Your customer number would be helpful as an option thought is not necessary to cancel your contract.
I hope though someone from O2 will be here to assist you soon before you cancel .
Hi @ukguy,
Thank you for your quick reply. I tried with them via Whatsapp because I am still not able to speak German. But they haven’t been able to fix it. This is why I prefer to cancel now. Working from home, I cannot just wait and test.
I will try as you suggest.
Have a great weekend!
Hi 
Kind regards, Ines.
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