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Disputes / Threats of lawyers with O2 . How to avoid the situation in the first place.


  • Anonymous
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I see the threats of lawyers appearing in this community against  O2.  This usually happens for a number of reasons. Sometimes its used to circumnavigate the original contract because the customer dislikes the terms after a few months, They see other new offers and wants to  change the contract terms at an early stage.
 The other reasons I’ve seen is the language of the contract has not been fully understood,
Another reason is the customer has  had a misunderstanding in the O2 shop.
The final reason  is “ contract loop holes. “

I want to say something here which is of my own opinion not O2.

Germany has very strict contractual obligations  bound in Law. The law in Germany  is “water tight.”

In general their isn't much flexibility in German mobile contracts once the contact has been signed unless there are other technical reasons such as moving to a area with out cell towers or the death of the contract holder.

 There is a right of withdrawing from an O2 contract provided the contract was completed on - line. This is known as the 14 day cooling off period. Please pay attention there are forms attached to your order confirmation. These include the AGB ( Terms and conditions ), Most important  is the right to withdraw the contract in 14 days. 

However when the contract has been signed in a O2 shop or its authorized dealers the contract can not be terminated. In the shop the customer can view the product, ask questions be fully informed of hardware  along with the tariff prices. The contract is clearly explained to the customer. If the customer  doesn't like the terms the customer can simply walk out of the shop. Customers are provided with a copy of all documents. O2 employers follows protocols put in place by their employer, O2 .

In law the lack of  language  knowledge is not a reason to terminate the contract, The contract legal terms applies in the German language, Lawyers  can not help you if you did not understand the language of the contract. 

 Once you sign the contract its up to you to make sure you select the right tariff and hardware for your  needs.

It’s very important to note new offers applies to a new contract or a contract extension they do not apply before the minimum contract term.

 In German law there are no  loopholes for mobile contracts. The  conditions are very clearly stated and binding.

The normal protocol is make sure you fully  understand the order process, all documents.  If any doubt clarify  before signing any contract. Feel free to ask questions first. Bring someone with you who can help in translation . If there is a dispute its always best to set out your dispute in writing in the event your not not happy with customer service. Phoning customer service or asking in this community should be the best option.
Aggression, anger and legal threats are counter productive .

 

 

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Lösung von o2_Kurt 10 April 2021, 20:23

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3 Antworten

Hey @ukguy ,

 

thanks for opinion!

I just have one more thing to add:

You can withdraw from a contract made in a shop within 14 days, if the contract is a combined contract of tarrif and cellphone worth at least 200 € (which has to be purchased with an installment plan ) or a cellphone without a tariff under the same conditions (200 € worth, installment plan).

In German: Hardware und ggf. verbundene Verträge können auch bei einem Kauf in Shop innerhalb von 14 Tagen widerrufen werden.

Hardware muss einen höheren Wert von mehr als 200 € haben (Gesamtpreis abzüglich Anzahlung ist größer als 200 €) und muss als Ratenzahlungsvertrag abgeschlossen worden sein.

Handelt es sich um einen verbundenen Vertrag, also Hardware zu den vorher genannten Konditionen und ein Tarif welche zusammen und gleichzeitig abgeschlossen worden, können beide Teile widerrufen werden.

 

Viele Grüße,
Kurt

Hey @ukguy ,

 

thanks for opinion!

I just have one more thing to add:

You can withdraw from a contract made in a shop within 14 days, if the contract is a combined contract of tarrif and cellphone worth at least 200 € (which has to be purchased with an installment plan ) or a cellphone without a tariff under the same conditions (200 € worth, installment plan).

 

 

Viele Grüße,
Kurt

@o2_Kurt thank you for  the extra information. can you edit my post to add the additional information you have provided.

Have a nice evening 

Hi @ukguy

 

thanks for your nice explanation how to avoid much stress when ordering a contract. 

 

There is no need to edit your opening thread with the additional information of @o2_Kurt

 

If we send your thread as link to one of our customers, he/she will see also the information of @o2_Kurt

 

Thanks for your support. 

 

Loving greetings,

Tobias

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