Dies geschieht jetzt zum zweiten Mal. Ich habe meinen aktuellen Datentarif abbestellt, neues Guthaben hinzugefügt und dann versucht, einen neuen Smartphone-Datentarif zu abonnieren. Der Betrag wurde abgebucht, aber es wurden keine Daten angezeigt?
Was ist zu tun?
Edit o2_Vivian: verschoben von Prepaid → English o2 Community: Mobile
Lösung von o2_Kurt
Zur Antwort springen
Hallo
willkommen in unserer o2 Community!
Wann hast du denn versucht die Option zu buchen? Und hast du mal im Online Portal, bzw. in der Mein o2 App mal nachgesehen?
Viele Grüße Katy
It happened on 25th March. I waited for 24 hours and then on 26th loaded new credit of 15€ and subscribed smaprtphone M package again.
Hi
the “Allnet-Pack” came first, since it was already queued, therefor using the money which wasmeant for the pack M.
I’ve refunded the costs for that pack. The funds should become available within the next couple of days.
Sorry for the late reply!
Best regards,
Kurt
Hi Kurt!
Thank you very much. Can you please forward it to tech team as this is a common problem and happened to me twice before this instance. Also once with my wife for which now I don’t remember the dates. But its a permanent problem and maybe it has some solution. Please escalate it to technical department so they can fix it.
Thank you very much for your response and help.
Cheers
Nasir
Hi
thanks for your feedback.
Nice that
If you see anything going strange, just contact us immediately. Often, we can solve the issue.
Loving greetings,
Tobias
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
