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Internet speed

  • April 8, 2021
  • 1 Antwort
  • 48 Aufrufe
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Besucher:in

Dear all, my internet speed is just awful. I am working from home and download / upload speed are just awful.. I cannot take the video calls from work.

 

I restarted several times, changed the place where the router is located, but nothing seems to be working. What has happened since Monday (29.03.2021)? My zip code is 51379.

 

regards 

Lösung von o2_Tobias

Hi @omendes, 

 

nice to meet you here. Welcome to our English Community. 

 

I regret that you are not happy with your internet-connection. 

 

As you talk about a router, I suppose that you use your o2 My Home M (LTE/5G), right? Nice that you tried already different places in your room. 

 

Did you already check our Livecheck online, if you see any disturbances in your area?

Did you already reset your router?

Do you only have bad experiences with video-calls or also with normal internet-connections?

 

If you have checked everything, but nothing works out, then go to our livecheck and fill out the exact address. Press on the ´button “Ich bin nicht einverstanden” in order to transfer your issue to our technicians. 

 

Thanks a lot for your support. I hope that soon your HomeSpot will work fine again. 

 

Loving greetings,

Tobias

 

 

 

1 Antwort

o2_Tobias
  • o2_TobiasTeam
  • Lösung
  • April 14, 2021

Hi @omendes, 

 

nice to meet you here. Welcome to our English Community. 

 

I regret that you are not happy with your internet-connection. 

 

As you talk about a router, I suppose that you use your o2 My Home M (LTE/5G), right? Nice that you tried already different places in your room. 

 

Did you already check our Livecheck online, if you see any disturbances in your area?

Did you already reset your router?

Do you only have bad experiences with video-calls or also with normal internet-connections?

 

If you have checked everything, but nothing works out, then go to our livecheck and fill out the exact address. Press on the ´button “Ich bin nicht einverstanden” in order to transfer your issue to our technicians. 

 

Thanks a lot for your support. I hope that soon your HomeSpot will work fine again. 

 

Loving greetings,

Tobias

 

 

 

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