English O₂ Community: Mobile

Hello dear O2 team, I signed a mobile phone contract with you during the campaign period. In the meantime, my phone number has been ported successfully but the authorization for the € 200 change bonus is not displayed in my O2 app. What do I still have to do to activate the discount or does it only apply at a later point in time? Thanks and best regards!

I mistakenly double tapped the deposit button and added extra money to my O2 is there a way it can be transferred back to my bank account  Edit o2_Sven 09.01.2024/18:53: Merged threads, moved to English o2 Community: Mobile from o2 Prepaid

I currently posses a contract for mobile for 2 years (ending in Dec 2024) and need to cancel this because I am moving back to my home country. I will be moving to parents house (so I cannot give a confirmation from the landlord) for some time and will not immediately be employed. Hence, I am unable to provide the second document for the extraordinary cancellation apart from the deregistration as stated in the cancellation form here Microsoft Word - saveeng_anschreiben_kein_fulfillment.rtf (o2online.de). (as my home country does not issue a notification of your new foreign domicile). Is there any way I can apply for a contract cancellation?

I have probably sent over 10 requests and called 02 many times,and I have been told my old provider gave wrong data and i can see on the system the old provider released the number and i can clearly see the name surname and dob,and i send a request to 2 to take my number with me and o2 keeps saying that the surname and dob is wrong,but its not possible. I have been to the o2 stores and they said go to old provider,i did and i can see that old provider has my correct details.I called 02 many times to get a response and i was just told to wait? Could someone check the case? the old number is really important for me.Thanks

I purchased a new SIM card and contract, but cannot confirm via emailAnd when I bought the sim card, I asked to use my original mobile phone number, but when I received the sim card today, I was given a new number.Edit o2_Bianca 10.01.24: Moved to English o2 Community mobile

Hello,I had a prepaid O2 number that I have now concluded with O2. I have opened a contract with another provider and I would like to port my O2 across to use on the new provider.I spoke to O2 on a customer line and was told this would take place, but it has been a three weeks now and it has not happened. So I would like to return to this to get this completed now.I found the Portierungserklärung form online, but that involves posting the form and I would much prefer to sort this out directly over the phone or online.Please let me know what is needed from me to get this completed as soon as possible.Thank you,Henry

Hello,on January 13, 2024, while searching for my contract details on the website, I accidentally clicked on the early payment button. I do not want to terminate my contract. Can you please assist in canceling the early payment process?Thank you in advance.Regards, Edit o2_Sven 15.01.2024/09:17: Moved thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

I ordered15pro max 256gb on 08.11.2023. It was rejected due to some reason. But still I didn’t get the refund of my deposit. Now it’s more than 4 weeks. Please let me know whats the problem with it? I am also attaching the transaction number XXXXXXX. Kindly have look on this matter, it is very serious for me. Edit o2_Cora 12.01.24: Transaction number removed

Hello,I have refilled my SIM card with 15€ to subscribe to the Kombi 6GB tarif but the money disappeared.I received an sms from O2 on 8.01.2023 at 8:52 am stating that the amount of 15 euros will be deducted from my bank account within the next 3 days. yet I still have no idea where the credit is. Could you please help me solve this issue?  thanks! 

Hi, I am not able to call any number. The phone just simply says Call failed. I need urgent help with this issue. Thank you for your help in advance. o2_Giulia, 13.01.2024, 15:50: verschoben von Austausch rund um die O₂ Community zu English O₂ Community: Mobile

Hi, I need invoices for all prepaid payments I made tp mu number form April 2023. It is nowhere to be found within my online account (or at least I’m unable to locate it).How to get invoices for previous recharges ?Many thanks. edit o2_Solveig 18.07.2023, 08:02 Uhr verschoben von o2 my Home → English o2 Community : Mobile

I clicked on early payment of my handy by mistake.I am not willing to do an early payment.Please cancel the early payment of my handy.Thank you!Edit o2_Cora 09.01.24: Moved from O₂ my Handy & Finanzierung

Hello , I ordered ipad , and i was present in my building , but the delivery guy didnt ring the bell and now my package is being returned to the sender , what to do now?

Hello!I am an international student here in Germany and live in a dormitory. I pay 21 euros a month for o2 and would like to have access to the services it promises to offer. I haven't had any problems with the signal until yesterday and now it’s been 24 hours with not being able to connect let alone to the 5G internet but also the overall service.  What would you advice me to do?

Hallo,could you please clarify is it now possible to downgrade my tariff “O2 Free L Boost (LTE/5G)”?120 Gb per month is too much for me. It is for 1 year active now.Best Regards,Alexey

Dear O2 community, I need to transfer my current O2 sim to simon, I have tried via O2 app and website but not able to find the right solution. Please help to for sim portability.  

Hi all, I am here to see if I did everything as supposed. I want to cancel my contract with o2 made on 22.11 because I am not satisfied with the service. I have sent e-mail to widerruf@cc.o2online.de with document “Widerrufsbelehrung für Warenlieferungen” downloaded from this site. I also neatly explained why I am not satisfied with the service, but I haven’t got any response from them. Note I want to cancel my contract in first 14 days of usage. So I’ll explain sitation here aswell. I signed contract with o2 on 22.11 and took O2 Mobile M Boost package. Now I’ve been using it since and I have few issues: - Signal is never above 2 bars unless I am in city center of Munich - Internet speed is awfull. Again, it’s alright when in city center around 30Mbits but other thant that, well, take a look at video attached (youtube link : 

I’ve lost my prepaid sim, anyway to get the new sim with same number?

Evening,I am trying to set up an account with “My Handy” but I cannot find any documentation anywhere regarding the “Auftagsnummer” - I believe the email I got over a year ago has been lost to the ether. Can someone help me? I can provide all details to the signee, just need the number to get it signed up with My Handy.Thanks 

Hello, I have been unable to access my prepaid SIM card for a couple of months and just gave up completely after multiple tries. Not realizing that some of my personal accounts and WhatsApp was still attached to that number. Now my WhatsApp has logged out on its own and i would like to have it back as very important information for me was on that account. Just a few months ago i could still access my online account with my old number but that's not working too. I think the number has been deactivated maybe? Is there any way where I can reactivate my old prepaid sim card number after a long time of inactivity or request the same number again with a new sim card? I have moved out of Germany to another European country. Would appreciate a response from one of your customer representatives. Thanks. Edit o2_Bianca 10.01.24: Moved to Englisch o2 Community mobile

I’m currently being charged via Direct Deposit 30 euros a month but not sure what for and how to cancel this. I’m separately paying my usual 24 per month for my L prepaid plan. Any advice on how I can cancel this and be reimbursed?Edit o2_Bianca: Mopved from o2 Prepaid to English o2 Community mobile

Are incoming calls from outside the EU free? Say I’m in Germany and get a call from the US or India, will answering that call be free for me?

Hello, Good timeI have an “O2 Free L Boost Online (LTE/5G)” contract.My bill is €31.99 per month. But my last invoice is 35.89 euros.I checked the invoice details but I don't understand why it is expensive.Please tell me the reason for the price increase.With respect

Hello! I placed an order for a phone (with SIM) with Vertrag last week. As I track the shipment it was already here in my region but suddenly it could not be delivered and will be returned to sender. Why is that so? I am confused. I have received another Email about ‘Handy Rechnung’. And how about the refund? o2_Giulia, 19.12.2023, 15:30: moved from O₂ Mobilfunk to English O₂ Community: Mobile

Hello, I changed the offer for my mobile phone 0176xxxxx260 today and I received an email that O2 TV has been activated. please disactivate it I never request this  option and I cannot pay 5 Eur every month.please disactivate it as soon as possible before it becomes too late.thank you in advance.Edit Vilureef: Rufnummer maskiert! 9.1.24/10:05 , edit o2_Solveig 26.02.2024, 19:26 Uhr verschoben von o2 Mobilfunk → English o2 Community : Mobile