Dear O2 staff
I have a question regarding my current contract and the phone number is xxxxxx09
I can see this contract will end in March. May I confirm if I dont take any action, this number and line will be automatically disconnected / discontinued ?
Kind regards
edit o2_Solveig: Phone number edited
Lösung von o2_Jessica
Hello
have you already checked the live check and seen if there is a registered fault or similar at your location?
The Live-Check you can find here: Live-Check.
Information about it in English you can find here:
Kind regards
Jessica
+10Hello,
when you have not cancel the contract, it will not automatically end.
You can write a letter to cancel it.
Adress:
Telefonica Germany GmbH & Co OHG
Kundenbetreuung
90345 Nürnberg
or Fax 01805 571 766
Dear O2 staff
Many thanks for your reply
Meanwhile I have problem with the 4g LTE Signal
The speed is very slow at work 87463 and at home 85737. Especially 87463 had very weak signal reception and speed. At both sites the connection sometimes disconnected more than 10times a day. This is really inconvenient for on-line meeting. Also my contracts include unlimited data.
If this situation continues, I would like to discontinue my contract. Can you tell me how to do so?
Kind regards
+9Just send a letter to the address already given to you above. It needs to reach o2 at least one month before the contract term ends.
Hello
have you already checked the live check and seen if there is a registered fault or similar at your location?
The Live-Check you can find here: Live-Check.
Information about it in English you can find here:
Kind regards
Jessica
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