Hello to whomever it concerns,
I Zubin Anilkumar, am writing this from my recent (30th November 2021) experience.
I am a new resident here in Berlin, and I did my research and found out O2 is the best one for me. And I went to the O2 experience store in Tauentzienstrasse. My experience was very disappointing. I chose that particular store because I saw Google Pixel 6 pro is available for a quick take-out from that store when I checked out on the O2 website. I went and talked to the one who attended for me, and I should honestly say that it wasn't that much of a pleasant experience I had with that person. The customer care personnel asked me which plan and phone I would like to have and I told Google Pixel 6 Pro with O2 L 60GB plan for a four-year contract. And that person asked me which colour I would like to have and I chose the black version. They checked it and told me it's not available but a white version is. I agreed to have the white one. After checking again with someone else, the same person told me it's not available- the phone will be sent to me via courier. So I asked I would like to pick it up by myself from any other O2 store as I won't be in Germany for some time. I asked whether this person can help me by suggesting another outlet where the phone is available. At that point, the attending person got either angry or irritated and made a snapping gesture with fingers and said: " am I a magician to make it pop just like that! ". So I said ok and to just send the parcel to my address. And again the next problem was raised. There were some technical problems and again I had to wait. When I left the shop, I had spent almost more than 2 hours over there. Even after that 2 hours, they couldn't fix the problem with giving my contract as a printout and they promised which will be sent to me via email (which I still haven't received until now). Now I have only the O2 sim with me and leave the country for some time. Why should I be in O2 if I can't find a reason to keep this sim and later suggest it to anyone I know. I am very disappointed.
And today out of the blue I received an email saying the courier service couldn't reach me and they have sent the phone back to O2. I didn't receive an email and or not even a notification or anything about my phone is being shipped. How am I or anyone supposed to be at my residence on a working day? That too on a working hour?. They didn't even contact me via phone when the courier arrived. Now I want to terminate my contract with O2. Because I can't adjust to such a bad experience and customer service any longer. So please let me leave O2. At least do that courtesy. Thank you.
I don't know German but can speak English.
Thank you for your understanding!
Zubin Anilkumar.
