Hello @ArslanLiaqat,

as much as I know is that offer only for contracts 

made directly at O2. 
But that’s my knowledge only. 
 

Best wishes 

Witti 

Hi @ArslanLiaqat, 

welcome to our English Community. Nice that you decided to order a new device. 

I agree to @witti. Where exactly did you order your sim-card?

If you ordered it by one of our e-retail-shops or by Media Markt or Saturn, then you will have a chance to get the discount of 5 € for 20 months. 

Just make sure that the porting of your number is done within 4 weeks after the activation. 

Did you already register at “Mein o2”? You find here an instruction: 

Afterwards, you have the chance to port your number to o2. 

You find here the right link: Porting to o2 

I hope this information is helpful for you. 

Loving greetings,

Tobias

Thanks for detailed answer. As you can see it was mentioned on the deal that i will get €100 bonus. Then I contacted O2 support on twitter and they told me that i will get bonus if i port my existing number from alditalk to o2 after looking at the deal.

Then after his assurance i went on with portability request from alditalk to o2. After that a fellow from o2 told me on Facebook messanger that i would only get bonus if i would have ported a number which was previously on contract for at least 3 months not prepaid one. 
 

I just recently ended my contract from mobilcom after 2 years. I could have easily gone with that number in the porting process. If that was the cases but they misguided me. Now what’s the solution? If i would get in the current scenario or can I change the number in portability request?

Here are the detailed chats

Hi @ArslanLiaqat, 

I regret the confusion about the 100 € change bonus. 

Thanks a lot for your screenshots. 

According to the screenshot, you ordered the tariff “o2 Blue All-In M”, right?

I just checked everything, but to your disappointment, I have to admit that the 100 € change bonus does not apply to the tariff-line “o2 Blue All-In”. I think that Samsung advertised it wrongly. Perhaps it is a good idea to ask Samsung concerning this deal. 

So, it is not the prepaid-card, but the wrong tariff that hinders you to get the 100 € bonus.

I really regret, but as this offer does not come from o2 directly, I cannot help you. 

Perhaps you still manage to cancel everything at Samsung and to order one of our Black deals directly at o2: Black Friday-deals 

I wish I could tell you something more positive. 

Loving greetings,

Tobias

@o2_Tobias @witti, Please delete my question and all the replies.

Hi @ArslanLiaqat 

a deletion of posts/replies is not possible, but we can delete your community account if you wish this. But if you have any further questions in the future I would not recommend this.

Best regards,

Michi