Dear @kkullu ,

welcome in our Community.

a SIM card activation usually can take up to 24 hours. Could the error you mentioned be fixed in the meantime or do you need further support from us?

Kind regards,

Andrea

Hi @o2_Andrea,

After several days, I went back to the shop and they’ve said that they cannot solve it. So they’ve told me that they have cancelled my purchase for o2 One Unlimited service (and I have purchased a prepaid card from o2 and home internet from somewhere else).

The shop staff told me that I may still see the process as open on this account for several more days but it is definitely cancelled. This was last Friday, and I can see everything as waiting approval stage; just like the first day. So, I’m a bit concerned right now whether they have managed to cancel it or not.

How can we make sure that my purchase is cancelled?

Thank you very much in advance.

Dear @kkullu ,

did you conclude the contract in the shop?
Then unfortunately only the shop can order a deactivation. I currently see a ticket that there are problems with the activation and that this error should be repaired. This has not yet happened but is in progress. I don't see an order to deactivate the entire contract.

Kind regards,

Andrea