English O₂ Community: Mobile

Hi Team, I have a query which has not been resolved since long. I would like to know about the credit balance which is there in my account which is not getting deducted and my credit balance is showing as 40€ and extended till 05/03/2024. Please let me know if I need to recharge my number monthly or there is no need as the credit is extended . Also please explain the process of recharging the number in detail as there is so much confusion in it. Regards Ashibh Kalia 06.11.2023 13:01 o2_Katja: verschoben aus Prepaid

Hey I topped up 15euro yesterday, but after few minutes the amount disappeared. can someone help? 30.10.2023 10:48 o2_Katja: Verschoben aus Prepaid

Hello. I am a current o2 mobile boost M customer and i still have 10 months left until my minimum 24 months contract period ends. I recently ordered iphone 15 pro max with o2 and had to choose a new contract . I thought i would cancel my previous contract but i did not know that i have to pay for 10 months even if i dont use the tarif. Now i’m very confused on what to do because paying installments for the phone and 2 different tariffs would be very expenisve for me. I wanted to ask if i can cancel my previous contract if i pay some fee for early termination of the contract. Is there anything that i can do to save myself from this trouble?

Hello , we bought O2 simcard in Deutschland and recently we noticed that the unlimited game is activated and we want to immediately cancel it. Please help us . Edit o2_Rebecca: moved to English board // 06.11.2023, 11:04 Uhr

Hello I am a new O2 customer and want to transfer my old number from WinSim to O2. My WinSim contract will expire at the end of this month. I informed them . When I signed up to O2 I selected the 'cancellation assistance' option. What do I need to do to transfer my old number to O2? Unfortunately there is no ticket panel for customers to ask the customer center at O2 this question. Thanks

I ordered my SIM card on the 16th, on the 25th I called again and they told me they would give me another one, I can't do anything because they won't let me create an account without a phone number and I'm new to the country and I don't speak the language. You are supposed to give a delivery service of 2-5 days, and here I am still waiting, I want to cancel the contract, but I can't do that either because they ask me to return the order first.I am waiting for a solution. Edit o2_Antje: Moved from Sim-Karte to English Community / 31.10.2023 / 09:17 Uhr

Good Morning, i have a contract since 12/2021 and it will end next month i do not wish to renew the contract because i will sign another contract with O2 also. how can i terminate my contract online and how to retain my current phone number because it is linked to everything. kind regards, Ge 01.11.2023 09:29 o2_Katja: verschoben aus Mobilfunkvertrag

I have a mobile phone contract that is supposed to end this December. Due to lack of funds, the EMI for two months bounced. After that I have again made funds available in my bank account but the EMI has not been deducted. I have not been able to access Mein O2 app since I am abroad now. How do I complete my mobile phone payment? Please let me know.

Hi dear sir if you can please deactive my auto recharging I topped up twice for 20 euros . Edit by o2_Steffen: Post moved from English o2 Community: Broadband & Landline to English o2 Community:Mobile

Hello We have left Germany since 2020, and on July 3, 2023 we cancelled our subscription, as per our right after hanging the subscription for 5+ years We received an email confirming you have received our cancellation. The sim card is no longer in use As of July 4 our myo2 account has been removed and we can no longer log in But still n we have been charged the monthly fee for every month since July, and automatically withdrawn from our bank account We all that you stop charging and also reimburse us for the 4 months that you have gotten payment from us. Phone number: 0176 xxxxxxxx Kundenummer 6041xxxxxx I am contacting from the email account xxxxx@Gmail.com where sent the cancellation request. Thank you for fixing this, and please let us know when to expect the repayment. Sincerely Mr and Mrs dickey Edit Vilureef: persönliche Daten maskiert! 31.10,23/19:39 02.11.2023 09:34 o2_Katja: verschoben aus Mobilfunkvertrag

I would like to have the telephone conference function activated for 0176-2xxxxxxx. Thank you very much! EDIT; Rufnummer editiert und verschoben von Mobilfunkdienste: Telefonie in English: Mobile; o2_Maria, 05.11.23; 10:07 Uhr

it says available right away on the webpage but then if you try to do it through “tarif change” , it shows a minimum of 2 weeks. i am afraid of ordering because i have a vacation planned within 3 weeks, so i dont want to end up in a situation where i have to travel with my old broken phone because the new phone i ordered didnt arrive and i can’t even cancel it because i signed a new contract with it. when i call the customer support they say different stuff, when i visit the store they say different stuff. does anyone in o2 have insight into the actual true waiting times? iphone 15 pro, 128gb, blue (i dont care about the color, the earliest one available is the one i want)

I ordered iPhone 15 pro max and paid for it using my Credit Card. I paid the initial one time fee for it since I was somehow not eligible for a 0 payment. Afterwards, I did not receive any confirmation of my payment, instead I just got a thank you webpage which made no sense. Later, I receive an email saying my contract was rejected for whatever reason and I can’t be given a phone. I decided to order it with full payment from Apple directly instead. It’s been 3 weeks and I still did not get my refund. I contacted the hotline and they are clueless. I tried emailing Impressum@cc.o2online.de describing my whole situation and even attached the proof of payment but they don’t even reply. Does that mean I am scammed for 185.99 Euros? Its a huge company with poor handling of financial stuff. I do not even know what to do now. Help me out please!

Hello, I have been manually recharging my prepaid through the app which is fine, however there is a direct debit of 15 euros every month that I have just realized does not add to my credit amount in the O2 app or top up the data. So where has this money gone? And could I please cancel the monthly deductions? I went into store where they deleted my bank details but this month, I still saw a deduction. Thank you. Kind regards, Edit o2_Sven 27.10.2023/12:59: Moved thread from o2 Prepaid to English o2 Community: Mobile

I have a prepaid plan with O2 my Prepaid S since 22nd Feb. Even though the calls and SMS to all network is flatrate, my balance dropped to €0,16 from €10,00. I needed to make an urgent call and I was surprised by the low balance. This is very bad customer service from O2. Edit o2_Lars: Moved from Mobilfunk/Vertrag to English/Mobile

I had the prepaid sim whilst in Germany for a year and when I got back to England I let the credit go to 0 as I wouldn’t be using it anymore. I am returning to Germany for a few days and want to use the SIM card again as it will be cheaper for me. I have chosen my tariff but I still can’t get any money into my Guthaben. I still have a german bank account that the money came from before but I can’t top up my Guthaben Can someone help please? Edit o2_Bianca 27.10.23 12:58Uhr: Verschoben von o2 Prepaid to English o2 Community mobile

I would like some guidance on how to proceed. I have a 24-month mobile sim only unlimited contract that started in late 2022 that works extremely well at home (12 months left on contract). Recently the signal at the office has become worse to the point of no connection, regularly. (I have not moved office or anything). Furthermore, there has always been no signal in the main part of town (PLZ 89073). When I initially complained they said the would be upgrading to 5G soon (more that 12 months ago) and it would solve most issues , since it worked well at home I decided to live with the restrictions. However now with the combination of bad service at the office and in town, I feel that it is not acceptable that I pay for a service that is only useable half the day. I have read about possibility of going down the route of Extraordinary termination and getting a log of the connectivity issues, but this seems very complicated for my limited German. Is there anything else I can try, or is the

I did not make any setting for auto top up. But still automatically while surfing on home page on web after log in, amount € 45 got credited (while checking option it kept on added). I want to cancel it. Edit o2_Bianca 24.10.23 09:38Uhr: Post moved from o2 Prepaid to English o2 Community Mobile

Hi Team, I have been wrongly charged with failure to return the router device in my new invoice. It shows around 107 euros as fine for this. i already pay a rental payment each month what is the problem then it says EinmalgebührenSchadensersatz für nicht zurückgesendete Leihgeräte - 12.10.2023. i dont have any other rental equipment from o2 other than the router why they are charging me with this amount

Hallo O2 community. Please help.​​​​​​I bought a prepaid simcard without a contract one month ago together with my friend. I went to the website to recharge my credit and found that the seller had registered my sim card in my friend's name. I called on O2 last Friday and had them update bank details, only to find that they added my friend's details not mine. So everything in my account reads my friend's details except my email. Help please EDIT; verschoben von Prepaid in English: Mobile o2_Maria, 17.10.23; 18:02 Uhr

Altough I have 5 GB connection, it doesnot work and O2 wants me to upload money again and if i donot upload it doesnot let me to use my connection. Can you please fix this and let me to have my normal sim kart?

Hallo! I've been trying for three days now to activate my prepaid SIM card but the video chat option failed twice, and it never appeared again, I tried yesterday with the Post office and it appears to have failed also. I went to 2 O2 stores and they don't help me... basically it seems that I lost my time and money. Don't know what else to do. edit o2_Solveig 05.10.2023, 15:27 Uhr moved from Prepaid → English o2 Community : Mobile

I already have an o2 number and contract, only for the mobile services without a phone (phone is already paid out but was also purchased via o2). Now I want to order a new phone and keep my number. Does this happen automatically if I order online? Can I have two sim cards for the same number when I order online? I would love to be able to use both my old and new phone with the same number. What do I need to do to make sure the process works smoothly when i order my new phone and contract online? It doesn’t give much clear info or steps while attempting to do it online. your help is much appreciated.

Hello, This is Huan Ma. My contract with the number XXXXXX has been terminated on 29.09.2023 (customer Nr. : XXXXXX). This phone number hasn’t been used since then, but there’s still a bill for this month sent to me today. Should I take further action to terminate the contract, or should not the bill be paid, kindly let me know via email: mahuan.singing@foxmail.com. Many thanks. Huan Ma Edit o2_Antje: Personal Data removed and moved from Rechnung to English Community / 19.10.2023

Hi I want to cancel my order . Actually when i order my phone its showing order will be delivered in 1 week but now its showing more than 3 weeks due to insufficient orders. My order status is prebooked. I want to order another phone but how can i cancel my previous one.