English O₂ Community: Mobile

Wanted to how to cancel my order 

Hi, I purchased a prepaid sim card yesterday in Germany and now I am in Austria and the internet is not working. I am connected to a local cellular network and I can make phone calls, but no internet connection. Please advise. Thank you.

Hello sirsYesterday I tried to get an O2 Contract with unlimited plan, so I went to berlin media markt and take to the guys there and after i chose one of the offers and after they entered my information regarding the offer and all of my personal details it get back with a reject of my contract and the thing is that i am a newly commer to Germany and currently still living in a hotel for the Refugees seekers with a bad Reputation i think this address is listed in the black list i think it is called (Schufa) Is there any possible (O2 officals) to help solve out this problemFYI: I have got a Resident permit and all my papers are legit and clear . RegardsEdit o2_Antje: Moved from Mobilfunkvertrag to English Community / 25.12.2023 / 20:51 Uhr

Hi I can't find where I write down my personal customer code I need because I like to discuss a new contact so can you send it my post my code 

Hello, I would like to transfer remaining credit to my another prepaid 02 number. Br, Alexey

Hi, I have registered my first name and last name backwards during the sim activation. I cannot continue activation... How can I correct my name? I only speak English. Thanks

Hello,If I buy the TV in the link below with a 24-month term, will this have a negative impact on my Schufa score? I will only buy the TV without a tariff.https://www.o2online.de/e-shop/samsung/samsung-tv-gu65cu7179uxzg-details?ohne-tarif=ja&zielgruppe=bestandskunden&ratenzahlung=24&vertragsart=ratenzahlung Best Regards

Hello,Hope you are well.I am a new customer and order a new device from O2 without contract. Every time I try to track my order it says to go to My O2 to track order but I can't login as I am a new customer. I ordered my phone on Saturday 9th December. What is the expected time of delivery for Pixel 7A. Thank you!​​​​27.12.2023 12:53 o2_Katja: moved from Mobilfunkvertrag

Hello, I recently forgot my PIN & PUK to unlock my phone. Sadly Mein O2 IS LOCKED after I attempted to log in and used an incorrect password. I renewed my password and the app is now locked. I can’t even call O2 Support because...I have no way to call themHow can I unlock my SIM again WITHOUT needing the app? I can’t find anything about it except to call them when I can’t call anyone.

Good morning,I am trying to update my bank account details in my profile but I always have an error message :/. Is there another way for me to update this information?Thank you very much in advance for your help with this!

I have 5G in my contract and tried every tip and trick online and still don't have 5G service when my friends do. What do I need to do to fix it.

Good evening,I am writing here as I have officially had enough of the poor connection quality with o2 mobile internet. My current plan is - o2 Free Unlimited Smart - which, I pay for on time, every single month. Without question.As of the past 4 months or so, perhaps longer - I have experienced every single day while at work, inside OR outside of the building - extremely slow - less than 1mb connection, constant connection drop outs, disconnects and of course - for some hours, absolutely no connection whatsoever.Thinking originally it was my telephone, I upgraded from an iPhone 11 Pro to a Samsung S22 Ultra, and the issue persists. All of my colleagues, who also use O2 have the same issue. Right down to the letter.I have reported the issue to O2, dozens of times - throughout the time, noting that the connection issue is still present - but instead, I am told on the service checker page “There is no issue.”This, is a lie. And it’s downright rude and

I have applied for a new phone with mobile tarif before 2 week by online. There is mentioned the phone available immediately. Unfortunately, I didn't get the phone and money deducted from my account.017640xxxxxxEdit Vilureef: Rufnummer maskiert! 02.12.23/22:27Edit 05.12.2023 10:09 o2_Katja: verschoben Mobilfunkvertrag

I have ordered an IPhone 14 Pro Max back in March, which was apparently cancelled by but I haven’t yet received the initial payment that was deducted from my account till this day.can you please help with getting it back? Edit o2_Sven 16.06.2023/16:53: Moved from o2 my Home: Vertrag & Tarife to English o2 Community: Mobile

In your last answer to this request, o2_Kurt said  “feel free to start the request now” However, my new service provider sent me the following email. “Sie möchten Ihre Mobilfunk-Nummer 49176xxxxx4 von Ihrem bisherigen Anbieter zu otelo übernehmen. Ihr bisheriger Anbieter hat auf unsere Anfrage geantwortet: fehlende Freigabe zur Rufnummernportierung” I have now been paying for two phone plans for two months. Please will you release my number for porting, and inform me when you have done so? When I recieve confirmation from you, I will ask my new provider to request the porting. I have added yet more money to my o2 account, so there is enough for the porting fee. Your website states that “porting declaration (release of the phone number) is required. You can simply order this via the Mein O2 app or in Mein O2.” I have not been able to find this option within Mein o2. Perhaps you can link it here, so

Hallo ,I had a call to customer service to cancel my existing contract. it was not really helpful and in the mean time some how instead of helping me to cancel they started explaining the offers and started a new contract under my name. i mailed them to cancel it and the response was pathetic. i sent a letter to cancel that but no response on that yet. Mean while they posted the new sim and i could see in O2 website in my login the details and suggestion for activation. Please let me know what to do to get rid of that order permanently. I am not going to activate the sim anyhow. Regards,Shiva

Hello!! I am student here and I opt for the sim only contract from the shop and the shopkeeper didn’t inform me about the contract term which is now of 24 months. After few days I received a call from O2 and they offer me a new plan of 16 euros and they told me like they are giving me discount on my previous plan which is of 20euros per month. But after few days they have send me a new sim card by post and even though I didn’t signed any contract online, they started my plan on their own and I was unaware about it and how things works here. Now the plan is also of 24 months and I got scammed ending up paying approx 40 euros every month which is a very big amount for a student. Its a very ridiculous thing and my question is like what will I do with the two sim cards. I am only a student here who is new to germany and is unaware about how these contracts works here.Even now the second sim card is not activated and I don’t understand what should I do with that.

Hello, I ordered new mobile phone with new sim card last week. And I want to keep my existing number and keep using it. I submitted the form for porting my number to O2 and I already cancelled my current contract with my current provider. So I have less than 30 days to port my number to o2, otherwise they’ll cancel my number.   Last time we did the same thing for my wife and we received an email and sms messages which indicates that o2 receives our porting request and they’ll process it. And after 2-3 days o2 provided the exact date that they’ll port mobile number.   But this time I haven’t received any messages or emails from O2. And I couldn’t find a website that I can check the progress or status. Is there an issue with it? Can somebody help me to check the status?

Hello,My mobile phone is changed and I order new eSIM. There was some error while activating and I deleted esim in my phone. I got a message that it has been activated. Now I’m not able to add the same eSIM again.Also not able to order a new eSIM again there is error says as below.For technical reasons, your data cannot currently be fully loaded. Please try again later. 

Hi,I moved out of Germany a while ago but my phone contract was still running. Due to lack of funds, the automated payment for two months bounced. I have since then updated my bank balance but the automatic debit has not taken place. I am also unable to login to My O2 and check the pending payments as well. How can I complete the payment and also cancel the contract.Please help me with this, since I’m unable to reach the hotline. o2_Giulia, 03.11.2023, 14:37: moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community: Mobile  

Hello i was forced to leave Germany and now i need to cancel my contract. Can i have an answer of what can i do please!Edit o2_Bianca: Post moved from Mobilfunk Vertrag&Tarife to English o2 Community Mobile

Hey team,I hope you guys are doing great and in good health.I placed an order of Apple Watch from o2 website and I have order number.My question is can I pick it up from any store of o2 by showing my order number or it will be delivered to my address?Any response or feedback would be highly appreciated.

Hi,I hope you are doing great and in good health.I purchased my o2 sim start of this month with 6 GB data, yesterday my package expired so I added some credit to my account but so far no deduction and I am not sure my package also renewed or not as I am unable to see any data plan in my app.Any response or help would be highly appreciated. 

I sent the cancellation letter two weeks ago.  And last week there was a call from o2.  The employee said, "I accepted the cancellation, so I will send you an email."  However, a week has passed and I haven't received the email yet.  Also, in this case, will I be unable to use my cell phone after August 1st?

When can i get the iphone 15 pro max nature titan i ordered yesterday.