English O₂ Community: Mobile

Altough I have 5 GB connection, it doesnot work and O2 wants me to upload money again and if i donot upload it doesnot let me to use my connection. Can you please fix this and let me to have my normal sim kart?

Hallo! I've been trying for three days now to activate my prepaid SIM card but the video chat option failed twice, and it never appeared again, I tried yesterday with the Post office and it appears to have failed also. I went to 2 O2 stores and they don't help me... basically it seems that I lost my time and money. Don't know what else to do. edit o2_Solveig 05.10.2023, 15:27 Uhr moved from Prepaid → English o2 Community : Mobile

I already have an o2 number and contract, only for the mobile services without a phone (phone is already paid out but was also purchased via o2). Now I want to order a new phone and keep my number. Does this happen automatically if I order online? Can I have two sim cards for the same number when I order online? I would love to be able to use both my old and new phone with the same number. What do I need to do to make sure the process works smoothly when i order my new phone and contract online? It doesn’t give much clear info or steps while attempting to do it online. your help is much appreciated.

Hello, This is Huan Ma. My contract with the number XXXXXX has been terminated on 29.09.2023 (customer Nr. : XXXXXX). This phone number hasn’t been used since then, but there’s still a bill for this month sent to me today. Should I take further action to terminate the contract, or should not the bill be paid, kindly let me know via email: mahuan.singing@foxmail.com. Many thanks. Huan Ma Edit o2_Antje: Personal Data removed and moved from Rechnung to English Community / 19.10.2023

Hi I want to cancel my order . Actually when i order my phone its showing order will be delivered in 1 week but now its showing more than 3 weeks due to insufficient orders. My order status is prebooked. I want to order another phone but how can i cancel my previous one.

Hi everyone, I need an urgent help regarding my new eSIM card for a new device. I’m currently stuck and cannot receive calls, SMS, nor internet connection. Context:I’m was using eSIM on my old/actual device (device A) Today I received a new device (device B) and tried to install the new/replacement eSIM on it. I order it and activated it. Instantly the eSIM from older device (device A) is deactivated and I’m stuck. I cannot receive SMS the website shows errors all around the profile page and not quite sure how should I proceed further. I am not able to move forward at all. The only option that website shows is to go to a “shop” or “receive a letter in 3-5 days to activate the eSIM” and those are not good options for me at all since I cannot to use my phone (receive calls, SMS, etc) Is there any solution or any support on this topic here ? Thanks a lot Edit o2_Antje: Moved from Sim-Karte to English Community / 11.10.2023

Hello I have a few questions regarding the Prepaid Max 999gb Plan. I have just bought the sim for this plan at the O2 Store and registered an account in the Mein O2 app, My questions are: I linked my German Bank Account and gave permission for Direct Debit (Sepa Mandate) in the App. Will I be automatically charged monthly (automatic top up of the prepaid credit) once my plan expires (after 28 days), thus the plan will be automatically reset and restarts anew? If not, is there an option for me to automatically do this ?

I ordered iPhone 13 last October 2,but I received another email that die einmalig preis ist erhöht. I did not pursue to order on that day thinking it's pricey. But then yesterday ( Oct 5),I changed my mind to just continue ordering it since I really need it,so I paid thru online. It's a success thru the browser but I received no confirmation email,instead my order is rejected. Now my problem is,if it's really rejected,then I should have the refund immediately for the payment I made. It says I need to write and send to Nuremberg to know why it was rejected,but it's a hassle for me, is there another option like just sending an emai to ask about it. thank you EDIT: verschoben von Mobilfunkvertrag: Vertrag&Tarife in English: Mobile o2_Maria, 17.10.23; 20:35 Uhr

HiI received an email confirming the termination of my contract, which happened on 11.09.2023.I then received another bill of 6,67 euros.Was it the last bill or will I receive more? If so, why and how can I stop it?

Hello! I’ve purchased an Ortel prepaid sim card at the Munich airport and would like to change the operator to O2. I also need to save current telephone number because it’s already used for bank notifications. I don’t understand how to do the change exactly. Can you please provide me some info or a tutorial for this issue?

I have contacted sim of unlimited data, now I want extra sim with same number for other device. Can I get extra sim with same mobile number? EDIT: verschoben von Mobilfunk: Vertrag&Tarife in English Community: Mobile o2_Maria, 17.10.23; 17:54 Uhr

Hello, I’d like to cancel my contract and that requires my four-digit personal customer code but I wasn’t able to find it in my documents, could you please help me find it? Thanks

Hello, is it possible to send a mobile phone back to o2 after 2 months without using it or even turning it on? What are the conditions and what should I do? Thank you very much. best regards EDIT: verschoben von Mobilfunk: Vertrag und Tarife in English Mobile o2_Maria, 17.10.23; 18:34 Uhr

I topped up 30 euro this morning. But I can't see 30 euro in my O2 account. 30euro has been withdrawn from my bank account. The order history shows "Lieferungstatus:Fehler". Please tell me what I should do?

Hello fellow O2 community members, I've been an O2 customer since December 2021 and recently discovered that I've been charged for a second SIM that I haven't been using for the past two years. Although I've extended the contract for my main SIM, I want to cancel the second SIM, as I don't even know its whereabouts and haven't used it. I've tried navigating through "Meine O2" online, but I'm only finding options to extend the contract for the second SIM. Can anyone guide me on how to cancel the contract for the unused SIM online? Your assistance would be greatly appreciated. Thank you in advance! 27.10.2023 15:51 o2_Katja: verschoben aus Mobilfunkvertrag

Can I make an additional payment for my installments? If yes, dose it decrease the period of payments? 27.10.2023 15:55 o2_Katja: verschoben aus o2 My Handy

I make preorder on iPhone 15 pro max on Saturday,but confirmation mail didn’t arrive.

Sorry, i do not speak german. I currently live in Berlin (just moved), and I had ordered the test SIM on the 14th of October. On the 16th it was handed to the delivery service (deutsche post). It is now the 26th of October, and the status still says in delivery and I have not recieved mail. Who do i contact about this? I am assuming deutsche post, but I am not sure. o2_Giulia, 26.10.2023, 14:07: moved from O₂ SIM-Karte to English O₂ Community: Mobile

Hi everyone, I need an urgent help regarding my new eSIM card for a new device. I’m currently stuck and cannot receive calls, SMS, nor internet connection. Context:I’m was using eSIM on my old/actual device (device A) Today I received a new device (device B) and tried to install the new/replacement eSIM on it. I order it and activated it. Instantly the eSIM from older device (device A) is deactivated and I’m stuck. I cannot receive SMS the website shows errors all around the profile page and not quite sure how should I proceed further. I am not able to move forward at all The only option that website shows is to go to a “shop” or “receive a letter in 3-5 days to activate the eSIM” and those are not good options for me at all since I cannot to use my phone (receive calls, SMS, etc) Is there any solution or any support on this topic here ? Thanks a lot

I ordered a sim card in guest mode and received the order number WSFC49******, but it is not a tracking number. I registered this account just now, but also can't get to the order status page. o2_Antje: Moved from Simn-Karte to English Community / 23.10.2023 / 17:08 Uhr

I already ordered last week the iphone15 pro max. However I haven't receive the second E-Mail yet. What should I do?

Hi, I have been trying to recharge my O2 prepaid account. I have tried to use the Website, mobile app, buy a voucher but nothing is working. When i log in to the account, it says my data cannot be shown for a long time now. I am not sure what is going on. I have very urgent business to take care of but i am kind of stranded in between of nowhere. Is anyone else facing the same issue? Edit by o2_Katja: Moved to our english community

I already have an existing contract in O2 with Basic Unlimited Internet, then someone called me up from O2, I couldn’t understand her explanation because she speaks German really fast. She sends me an E-Mail that I ordered another simcard with 4GB internet, why on Earth would I order another simcard whereas I already have an unlimited internet access. I don’t need another sim anyway. Anyone here have a idea how can I cancel it? Didn’t received the simcard yet but they are planning. It costs me additional 11,40€ something. 27.10.2023 15:51 o2_Katja: verschoben aus Mobilfunkvertrag

Hi Team, I have been wrongly charged with failure to return the router device in my last invoice. It shows around 100 euros as fine for this. I had however send back the equipment and the return was also processed. I have the Seriennummer and Auftragsnummer of the return to check this status. I cannot find an email id where I can send this information to so I can raise a dispute on my bill. Can someone help

I cannot log in my app. It said "Die daten konnten nitch galaden werrden 502". I want to log in my app to register for new month 4g data because I still have money in my account. But now i cannot log in. Edit o2_Bianca: Moved from o2 Prepaid to English o2 Community mobile